"Do Not use this company"

Do Not use this company!

I have returned a faulty item in October and still waiting on a return or replacement. Salon total have said they haven’t received the item. Luckily I have proof of delivery as sent by recorded delivery. Then they have said it’s at there depo and are unable to process the refund. It’s been well over 30 days and this company is breaking the law not adhering to the uk consumer rights policy’s.

Are you going to give me a refund or do I need to take legal action?


I am a small business owner and although it’s only a £100 pair of clippers to this company it’s a lot of money to me.

Please don’t use this company as they exploit small businesses using totally unethical practices.

"Product still not arrived"

I’ve been invited to write a review but I have yet to receive my item. I wait patiently every day but it never arrives. Do not order if you are in a hurry. I receive a message every day to advise the package will be with me soon. I realize this is the couriers fault but it does reflect on the company.

"5 star service "

5 star service —————Not sure what others are saying - I ordered my item for £10 less that anywhere else and got delivered in 3 days - very happy and would use again for sure

"Great product"

Great product. Exactly as described. Great price. Well wrapped

"Items were competitively priced and…"

Items were competitively priced and delivered on appointed date.

"Terrible service would not trust or…"

Terrible service would not trust or recommend, website stated same day dispatch before 10pm, it’s now taken 8 days of me chasing them and the courier to finally get some sort of update on my advent calender which still hasn’t been received.. what use is it when it will be 10days late I may aswell have purchased the products from the shop directly and separately ? They offered me no resolution what so ever

"BEWARE - SCAM & FRAUDULENT"

BEWARE - This is a scam and fraudulent company. I placed an order a week ago, and immediately received a notification that my order was shipped. One week later the tracking status still states the package is with the sender. Despite multiple emails asking for a delivery timeline or a refund, I keep on receiving the same email from their customer service claiming the parcel has been shipped and will soon arrive at the courier’s depot. Same message across multiple days. I’m yet to receive an update or my refund. First and last time I’ll shop from this company.

"I placed a large order on 29th…"

I placed a large order on 29th November , it is now 3rd December and have not received the goods or a tracking number. Money has left my account under the name of Trading Toppers and there is a duplicate payment pending on my account. Very dissatisfied with service

"NOT IN UK despite URL"

Same day dispatch, sounded fine BUT this was a time sensitive item and the delivery date that came up 3 days later was for 9 day delivery meaning that my item did not arrive in time. As they had time to cancel, I asked them to do so. Very poor customer service and telling me I would have to pay return. That's not in line with laws governing returns for time sensitive items. This company has a UK URL, and phone number BUT is in the Netherlands. Sad experience, they should have cancelled and refunded by now. They should also give an estimated delivery so that people know their goods would not arrive in time. Still waiting for them to make the refund even though they invited me to write a review a few days ago. Item ordered 23rd Nov.
Salontotal response echoes what I said. Still awaiting refund as of 5th December 2024

"Brilliant product and service Was very pleased with this website"

Was very pleased with this website. My purchase was an excellent price , very well packed, and arrived on time. So thank you.