"Hotel reservation cancelled and refund received"

I made hotel reservation but then I was informed that my reservation has been cancelled due to price discrepancy. I had to wait 3 weeks to get my money refunded. Thank you to Sravani who helped to speed up the refund process.

"RW Genting be Clear and Honest"

Genting Resorts World need to be Clear and Honest for the room type classification. Call a spade a spade. We booked a Deluxe room but was assigned a standard room, Unless the room type is up to Genting to name it as they like and when they like. After spending so much tine trying to register at the self check machine, even the assistant from Genting failed to register for us. It crossed my mind then that I have been scammed because this is the first time I use this on liine booking Web site. Finally gotten the key with the self check in manager's help but were surprised the deluxe room was a standard room. A Standard room is where the window is facing the window of the opposite standard room, with the few meters of ventilating air shaft space.
The self check officer agreed my understanding and told me I can change the room at the designated counter. There was a long queue then. After our dinner, the officer at room replacement counter told us many 'excuses'
1) the room we had was deluxe room- cannot convince us.
2) no more deluxe room avaliable because we came late - cannot convince us.
3) he can change our room to a higher floor without mentioning the same room configuration - cannot convince us because we asked about the room configuration and we were already at Level 23 standard room.
4) asked his manager to handle us. At first the manager also said he agrees tower 1 is standard room but tower 2 those rooms are deluxe rooms. I told them I did not choose which tower.
He finally Issued a 3rd storey "deluxe room" window facing outside open space supposedly either theme park or mountain view. But our 3rd storey rooms for that night was neither facing theme park nor mountain view, we were just above the roof of another building and further out high walls of other buildings blocking our view. Our window was further obscure by translucent sticker covering the lower section of the window.

"Sai Sasane"

Sai Sasane, una gran profesional.
Muchísimas gracias por su eficacia y rapidez. Un gran trabajo.👌
Saludos,
Rafael Francés.

"Rehlat are scammers."

Rehlat are scammers.
I tried booking my hotel through Rehlat, my money got deducted but the hotel was not booked. They said due to some technical issue this happened. I did not fall for that and requested a refund. I have been waiting for the refund for over 2 months. I exchanged several emails, and all I am asked is to wait/ that they dwal with my issue on high priority /and all other kinds of emails which make me even more furious. I will be filing a complaint against Rehlat
Ref- Hotel for BID RAE1084705

"Empresa árabe q anula reservas sin q tu lo sepas"

Cuidado con esta empresa árabe. Hacen la reserva, la cobran y en el mismo día la anulan. No te avisan de que está anulada y cuando llegas al hotel te encuentras q no hay reserva y q se han quedado con tu dinero. Además el tfno q tienen solo te atienden árabe o en ingles.
Por más q les escribo emails,dicen q contestarán lo más pronto posible, pero nunca lo hacen. En el hotel me dicen q todas las reservas q han tenido con ellos, las han anulado a las dos o tres horas de entrarles la reserva. Todos los clientes se encuentran con el mismo problema. Reserva hecha y cancelada y si quieres entrar en el hotel te toca volver a pagarlo xq no tienes reserva

"The worst travel agency i ever seen."

The worst travel agency i ever seen.
I booked a ticket from DXB to SYDNEY and due to a mistake in my name i have to cancel the ticket, story not yet started!
I canceled the ticket with big charges not the problem yet..
6 months passed and till now the refund is not processed yet!!!
I have called them more than 20 times and every time same answer “ wait for 24 hours and you will get an email from us” never happened!!!!
I have requested to speak to some one in charge and the answer was the manager will contact you within 48 hours!!! And never happend!!!!!
the worst customers service and careless team i ever seen in UAE.
My advice, pay more and go with respected and trusted organization but of course not Rehlat …

"This company is really, really bad!"

This is really bad! This company took my money for a hotel booking that did not exist. They said the hotel was full. Not true! - I spoke to the hotel myself - they had loads of rooms. Despite several emails to them they still have not processed the refund. I seriously doubt if they ever will.

"Scam Company be aware!!!"

Scam company, stoling my money and didn't refund it.
I made an hotel booking and after they charged the amount from my card account they claimed that they could not confirm it because the price increases and I've cancelled the booking they told it will take 14 days to refund the full amount Now it has been more than 3 months and I have contacted them many times always the same response that they are working on the refund process.
Hotel booking ID RSA997253

"I won't give starts,"

I won't give starts, Rehlat charged my credit card without…
Rehlat charged my credit card without issuing me ticket. CC was declined but it was charged.
Sent several emails but no reply.
Sravani from Rehlat seen my review on trustpilot and mailed that I will get refund amount 1899 aed in bank account 2 days back still no response, same as suffering from Rehlat from 2 months.

"Not a real booking agency"

This company charged my card after not booking my stay and has not issued a refund. Do not book with this service.