"Booked a hotel via the site in Tunisia…"

Booked a hotel via the site in Tunisia 2months before my arrivaldate. Showed s great price, booked flights and transfers. 2 weeks before departure went to try to pay. Wouldn't let me pay. Put in the reference code,nothing worked. Rechecked my booking email and links, again wouldn't work, relno trace with reference number,so tried booking the hotel again through the site, didn't show up! Clearly hotel wasn't taking bookings from this company.
(Luckily I tried 2 weeks before my trip to pay. I didn't really have to pay until 3 days before my trip but thank god I did)
Managed to find another site for same hotel but was nearly £100 more.
I then tried cancelling my booking with Rehlat but it wouldn't let me!! Kept saying similar to Can't cancel please contact customer service. Took about 3 days before they acknowledged the booking was cancelled and they wouldn't take payment. Very stressful. Don't recommend nearly ended up.with no hotel and flights I couldn't cancel so would have cost me £100s

"Rehlat is a scam"

Rehlat is a scam, i used the site to book cheap flights this past month but they scammed me real bad.

and they are not cheap, the first thing they would give you the cheapest price ever, then when you fill your information and get to the payment tab the price would jump by around 300 ~400 SAR which is roughly 70 ~ 80$.

I had my grandmother die on that day of booking and when i booked i noticed this price change, but i didnt really care i just wanted to get there fast, so i looked again and found a faster and earlier flight, hence i cancelled the flight with rehlat and they said they were going to refund me 30% of the original paid price, i accepted put my information in the cancellation form, and i received an email that there was a glitch and i should contact them again, i called them and they would repeatdly say that in 24 hours that i would be contacted, i called them for two weeks straight and they would say the same thing.

I went to their twitter maybe i would be enlightened, but their twitter account disables comments, but their rehlat care is on, and people comment with the same problem that they will never refund. people would wait for years and no refund.

I contacted the ministry of tourism in KSA they said that the company is based in egypt and kuwait and they cant do anything about it.

So AGAIN STAY AWAY FROM REHLAT and report it to local authorities.

"Anji was exceptional"

Anji was exceptional. He was very prompt. Thank you Anji

"No Refund since March 2020 Booking ID 1679424"

Booking ID 1679424. 2 and half years later still waiting for my refund.

150 plus emails since March 2020 and still nothing. They have even stopped replying to my emails.

Awful customer service. Avoid as you will be cheated out of your money.

"Thank you Sravani best employee"

The service is pathetic I asked for a refund that approach is also very slow but I would like to appreciate Sravani she jumps in and initiate the whole settlement and I got my refund in a few days sravani thank you Rehlat wants more employees like you otherwise the future is very dark for this company.

"1 étoile est même de trop car ce sont…"

1 étoile est même de trop car ce sont des escrocs!!
Réservation en août d une nuit à Barcelone Annulation de la réservation le matin pour le soir même ! Lorsqu'on appelle l hôtel pour avoir des informations l hôtel nous répond qu il n était même pas au courant de la réservation par rehlat...
4 mois que j essaie de me faire rembourser via l adresse help@rehlat à chaque fois une réponse bien aimable comme quoi ils vont procéder au remboursement dans la semaine et jamais rien!

"Thanks Salah for flight coupon code"

Thanks Salah for flight coupon code

"ANJI from customer support was very…"

ANJI from customer support was very helpful in assisting with my request. ANJI helped get my issue resolved immediately! Thank you ANJI!

"Be aware Scammers"

Be aware Scammers! Purchased accommodation through them (booking ID: RGL991793), they have cancelled it, saying that hotel don't have this room available anymore, asked for more $ to rebook another room. Phoned hotel, they told me it was the agent that cancelled it. Re booked with hotel direct, asked Rehlat to refund. Ended up reporting them to my bank as fraud to get a refund, at the end they have not processed it as refund, and I lost $ on conversion as they have processed it as new transaction. Stay away from these Scammers!!!

In Re with your reply - check your e-mail and refund all $ you have taken from my bank!!! Scammers!!!

"Complete Fraud"

Oh I should have read this review page before I used Rehlat. So my current problem with not getting a refund for a free cancellation hotel booking is not an isolated incident. I cancelled my booking on Nov 2, 5 days ahead of the cancellation deadline, and got the cancellation number (RCOM1089061). It is almost a month and I still have not got the refund. (Have used other travel sites such as Hotels.com, Agoda, which all promptly refund, usually in 3 days.) Have been sending Rehlat emails but same reply (will inform me once the refund is initiated) and no refund yet. Complete FRAUD.

Update on Nov 26
Made a complaint using social media on the Rehlat website yesterday, and got immediate attention. Refund received in 8 hours after posting my complaint. Millions thanks to Svarani. Rehlat should follow up on customer complaints by emails, and not just complaints on social media. Given this horrible experience and the uncertainty in getting back refund, I am sorry to say that Rehlat is definitely off my list of travel agency sites.