"Beware of Goldcrest"

We recently returned from the Lille Flea Market trip, which we enjoyed.
However our main coach arrived back at Victoria coach station 5 hours early for the National Express feeder coach to Portsmouth.
We were unable to get an earlier coach as they were fully booked, and the coach station is not a very salubrious or safe place to wait.
We paid extra money to get home by train. Even then we had 13 hours of travel.
We feel Goldcrest discharged their responsibilities to their customers after they leave the main coach, and it is highly unlikely we will use them again.

"I booked a trip for 4 nights 2days in…"

I booked a trip for 4 nights 2days in disneyland paris on 30th September for Halloween only to be let down. I paid the full amount then got bad news about not enough people so we had to cut down a day short . I was promised fireworks display and drown show which I was looking forward to most. Then apparently that was cancelled cause of fashion parade. So now I paid £1000 for me and my daughter to just have one full day with no Halloween fireworks and travel home through the night the next day. And third time we have to travel 14 miles knowing I am disabled to get the coach when all the other times it's picked me up from round the corner in my area. I think this is disgusting we will be spending more time travelling than actually be there. I have asked for a refund as its there fault and they have said no so I will loose all my money. I have been with this company a few times and never experienced anything like this. I have put a deposit down for Easter too I am debating to go as this experience has been terrible. Make sure you find out everything this company deserves not to be in business if they treat there customers like this.

"Eurodisney "

We got picked up at 4.30 in the morning,which was OK.The first driver was very nice,polite and helpful.We stayed on the same coach all the way through which was less hassle than changing.The second driver ,who was a an agency driver,did not introduce himself or tell us any information.Thw breaks going were not enough.Our stay at Eurodisney was great.The journey was bad from set off..We had fourty minutes to get our breakfast,which which didn't open until 7am.We had to queue up eat our breakfast and be at the coach by 7.40.This was not enough time,especially when our rooms were 10 minutes walk from where the coach was.The driver was angry we were 2 minutes late.The stops on the way back ,were a joke.We had a five minute break,no toilets, just to stretch our legs.The five minutes started as he was pulling in to the stop.As were at the back of the coach,we didn't get time to get off.The second break much later on,we were allowed 15 minutes,we were not allowed to go to the shop,there was toilets ,he said but you have to pay to use them.There was so many people using the toilet on the coach,that is began to smell.The driver was made aware of this.The last break,was when we changed drivers,and was allowed a 30 minute break.We had 3 children with us and adults.The 3rd driver was very nice,he switched on music,the first time throughout our journey,he introduced himself,and told us what time we would be arriving home.He was a breath of fresh air.He told us that,the driver was an agency driver and apologised to us.
Such a shame,we have travelled with Goldcrest many times,and have always had a great experience.Lets hope we don't have another experience like this.

"Andre Rieu in Maastrict "

We had a fantastic time with Goldcrest, everything was as expected, paperwork arrived with detailed itinerary so we knew it would be a long bus trip and a ferry crossing. Maastrict was wonderful and Andre Rieu concert out of this world. We did the optional trip to Aachen and Valkenburg and in our opinion the only thing worth seeing in Aachen is the fabulous cathedral, but Valkenburg was lovely with plenty to see and lots of good restaurants.
All in all a great trip. Our driver Andrew deserves recognition too!

"Maastricht"

I have just returned from a trip with Goldcrest to see Andre Rieu in Maastricht. Yes, it was a long journey by coach, but I knew that when we booked. However, the coach was very comfortable and the two drivers Mandy and Alan, were very efficient, helpful and friendly. Our accommodation at The Radisson Hotel at Brussels Airport was clean, modern and provided us with a very substantial breakfast each morning. The staff at the Hotel were very polite and also helpful. On the second day we had a trip to the German city of Aachen and then onto the Three Country point between Germany, Belgium and the Netherlands. After that we then drove to the Dutch town of Valkenburg where we had more free time for some sightseeing. On the day of the concert we spent the day in Maastricht before the evening concert to see Andre Rieu. Even the rain didn't spoil our enjoyment of the concert and the highlight of our trip. The next day, after a hearty breakfast and a good nights sleep, we caught our ferry at Calais at our allocated time. We arrived back at Thurrock Services at the expected times and for me it was a great experience.

"Gold Crest was Gold"

I have absolutely nothing to complain about with this company. Hotel was very clean, staff friendly, fresh food, tastey and nothing was too much trouble for the staff. Everything went like clockwork, paperwork arrived on time, they provided us with all written information that we needed. We had a fantastic time in Maastricht.

"Don’t touch this company"

Don’t touch this company. It doesn’t do what it says on the tin. I booked Andre Rieu as a birthday present for my partner. When the itinerary arrived 9 days before leaving, I realised that it was going to be a nightmare trip. They booked us into an airport hotel 2 hours away from Maastricht and it wasn’t a door to door coach trip at all but two bus changes before the main bus. I cancelled it. There was zero care when I rang to complain. Didn’t give two hoots and wouldn’t send me my tickets for Andre Rieu separately so that we could make other travel arrangements.

"Not disabled friendly I took my sister…"

Not disabled friendly I took my sister on euro Disney trip by coach and cudnt believe it when I got train tickets to bring us back on it wasn’t discussed at the time of booking that the company might have to use public transport but to have a wheelchair 2 suitcases and left in the centre of London 4hrs before your train is due is diabolical so becos my sister is vulnerable I had to change the tickets at a cost £50 to get home earlier when I sent an email they didn’t want to no stay away from this company it’s disgusting not help ful at all especially Laura or paul

"Solo trp to Disney with Goldcrest"

Travelled to Disney with Goldcrest from Hull in February, very easy and convenient way to get there. Lee our driver down to Disney was funny and informative, coach was lovely with plenty of legroom. Solo trip and it felt a very safe way to get there. Already looking at next trip

"Great holiday, bad communication"

We've just returned from an amazing trip to Disneyland Paris. Our driver, Lee, was fantastic. He was super friendly and informative.
The only criticism I have is the lack of communication from the company. Once I'd paid the remainder of the payment, I didn't receive a confirmation until I'd emailed to ask for it. Also, nobody made me aware that we'd only get the travel plans until a week before departure so I was panicking that something had gone wrong.
Aside from that, we had a great holiday and made lots of lovely memories.