"I booked for Andre Rieu + 2 Christmas…"

I booked for Andre Rieu + 2 Christmas markets & as much as I like Andre it was the addition of the markets that tipped the balance persuading me to book. The hotel was at Brussels airport which meant an extra 1.5 to 2 hours travelling each way every day to get where we were going in effect reducing the time available to see what we were supposed to be going for. In effect we never went to a traditional Christmas market, we never found any market in Aachen & in Valkenburg it had limited access because it was held in caves so we had to choose whether to eat or get tickets for the market so we ate. The entrance fee for Valkenburg was only 2 Euros so the cost would have been minimal to pre-book the entrance tickets for us even if it was added onto the bill. The hotel room was ok but the breakfast was cold & they ran out of bread on Sunday & it was not replenished for Monday either. We only had one evening meal at the hotel & it was dreadful the soup came out of the microwave & the chips were dried up & cold. When I booked it indicated that we would be stopping Near Maastricht or Valkenburg not in Belgium! Our pick up point was altered from Burnley to Blackburn, our coach drivers Martin & Adrian were lovely & very helpful (my friend called it the fun coach) but unfortunately we had to change at Medway services due to the itinerary for different days but why not allocate them to the coach we were already on because I can see no logic to the swapping round & the same happened on the way back. The concert is the only thing that went according to plan With absolutely no complaint. I have corresponded with Gold Crest since my return requesting a refund because the trip was misrepresented, when I booked Andre & the markets were included not as I later saw the holiday was a lot cheaper & the markets were an optional extra - they are saying that is my fault we didn't get to a market & offered a 5% discount on a future holiday but if they think that I will ever travel with them again they must be crazy.

"Fantastic break away"

Fantastic break away. Drivers were brilliant, very helpful and made good time despite horrendous weather conditions. Felt safe throughout and would most certainly travel again.

"Just want to say a huge thankyou to…"

Just want to say a huge thankyou to gold crest company, we just came back from a trip to Disneyland me and my son loved it we had the best few days ever, it was a long journey amd very early start but the coach drivers were good with us kepted us up to date with everything, we did get delayed going over as the cancelled a ferry but we got off coach and went 2 the sevices, we had films on coach drinks were also available to, the sequoia Lodge was lovely to stsy at would defo recommend there if going, overall experience was fab thankyou again would defo book again with u all

"Excellent"

Would like to give 5 stars to Simon and Sammie who was our driver and guide for our Disneyland Paris trip over New Year. They were amazing, put us first and nothing was too much trouble

"Just returned from short holiday with…"

Just returned from short holiday with Gold Crest. First and last time.Firstly my pickup point was changed just before holiday.This incurred an exra £50 in taxi fares for me to and from pickup& dropoff .I found out at least half a doz people from all north and south had their pick up points all changed too. So the conclusion is, as they cover a massive area from north to south pick up points.they lure people in to book ,stating local pick ups. then change it at last min when youve paid for holiday.Two ladies had taxi fares of £130 to pay This is I gathered normal practice for this company. Tarvelled down from midlands to kent never offered us a tea or coffee onboard coach.We changed coaches in Kent All the way to ferry and beyond, no offer onboard coach of tea or coffee ,Was told no milk onboard. The sense of humour of the one staff members was questionable.bordered on downright rudeness.No help offered to elderly some diabled customers getting down their steep coach steps.. I will never book with this company again. Their two staff onboard were unprofessional. one chap never changed his tardy clothing in all four days we were away.No uniforms present at all.Shoddy service. I have travelled on coaches a lot, this was worst service i have encountered. We travelled onboard for hours at a time, no proper information given. we had to prize info about pickup times etc from staff. Often vague reply. NO refreshments only water ,pop which had to be asked for ..i think he just couldnt be bothered to come down the coach and ask each individual if they needed a drink.Rubbish service.. If youre thinking of booking with this company be prepared for change of pick up and drop off. and rubbish service.

"Do not touch this company"

Not even go on holiday with these people and already had bad service. Phone to ask what time we will be picked up was told in a condescending voice that it was at the bottom of the page no where near our pick up info. Which I s@id to her .her reply was no else as ever had problem with it.then I ask about my mobility scooter do they have cloakrooms to leave . Her reply was no idea you have to see on the day. I phoned to be polite and friendly soon give that up with her attitude. Really not looking forward to this holiday and pray we don’t have a problem because she gave me no faith in this company.

"The experience was amazing"

The experience was amazing, the professionalism of the drivers, the knowledge they had on not just our destination but also the whole journey, from start to finish was immense. The drivers were polite and made everyone enjoy there journey, making sure the people with disabilities were included throughout. The coach and hotel was clean and sanitary, everything we needed and definitely value for the money we paid. It couldn't have gone any better. Highly recommend, magical trip.

"Just been to Disneyland Paris I…"

Just been to Disneyland Paris I couldn’t think of an any better way of getting there had no stress about getting there like messing around getting to the airport and going through the airport with going on coach which when you at your departure point where they pick u up you get your bags on and then just sit back and relax. it’s been been a fantastic 5 days . I’ve been with them twice now and would recommend to everyone the drivers are lovely and very welcoming films on most the way there and back which is nice. if it’s your first time at Dlp they will help u with anything they normally in the Disney village. coaches are kept with pride and are lovely to travel in. I just couldn’t thank the company enough for the brilliant and easy way to get there booking is super easy 2, im booking soon for next year for my 22rd as didn’t get chance to go on my 21st.

"Magic of disney"

They picked us up on time they got us there safely and the drivers were nice and welcoming... there were kids dvds playing on the coach and drinks available plus a toilet . the hotel newport bay club was fantastic and the whole round experiece was magical .. great bargain ..can not wait to go back again .. would highly recommend

"Great last minute trip"

We decided on a very last minute trip to the annual Lille flea markets, it was all organised very efficiently by the team and we had a great time!