"The tour guide was absolutely terrible."

The tour guide was terrible. It was raining and that lead to a not very good experience, but he got on the microphone and talked about his personal life and what he thought about things going on in the world. Example: We are sitting in front of Trump Tower in 2016 and he fails to point it out?? We did not go into China Town or Soho as promised. Just a very, very poor trip. We should have asked for a refund.