"Cool"

Good tour. Would definitely do it again.

"Bit disappointed"

Was a bit surprised at the delay in getting into the sites

"NYC - Good Buy"

Purchased on-line. Customers need to exchange voucher at a Visitor Center which is somewhat of an inconvenience. Did not receive Via voucher/code for rideshares and had to contact customer service. 2nd Visitor Center had to call someone in order for me to get the code; thus, causing touring delay and the ability to use this offer--ended up not using due to time constraints. Employees need more training. Vendors selling the pass on the streets could not offer correct info on where to go to catch hop on/off buss. Paper vouchers for attractions aren't convenient to use. Customer service agent stated GoLink Airport shuttle was complimentary, but GoLink requested a voucher. Inconsistent information provided from customer service, affiliates and Visitor Center agents.

Even with the above issues, hop on/off bus and tours provided was good. Price for 7 attractions and all was good. Didn't wait too long for hop on/off buses.

"Gill is a fantastic guide"

great Guide. easy paces tour. important landmarks highlighted

"newyork sighseeing Gray line"

coupons printed on paper, so we accumulated lots stapled on the map (brouchure). Could not be better (if ID photo is required) to print on an individual card with photo on it?
Drivers did not care what coupons they were removing so unexpectedly we lost ( as we handed all to them to remove the coupons allocated for each tour), the visit to top of the rock x 2 people and we were not allowed to go inside
Nitgh tour on 27th Oct a total disaster, guide could not speak an English word at all. I doubt we did the whole tour as it was pouring and took exactly 2 hours as scheduled and under this weather conditions+ traffic jams is not logical to have made it in such a exact time
Buses upper decker partially covered

"Better you choose another company"

We were not satisfied with this company, not enough buses, everytime we had to wait 30-60 minutes, nobody could tell you when a bus arives, the stuff were just interested in selling tickets or getting tips not giving information. The buses were in bad condition, messy and really old. I saw the buses from another company - new, each bus was the same, not like here one bad another worse.

"Wonderful service and great value all around."

Everyone we saw who was part of the company was friendly and helpful. For first timers to New York, this is a must. For experienced tourists is still a great thing to do!

"Definitely worth while"

Definitely worthwhile seeing this magical city light up at night with the tour guide giving short but sweet bits of infortmation as you pass each building and tourist spot

"Woodbury Common"

Yes, we had a very good experience with bus going to Woodbury Common. Busses were very comfortable. Bus was on time either way.
Keep up the good work.

"Room for Improvement"

I am a person with disability. I am appreciative of the fact that there is a designated spot for wheelchair. However, with the so many stuff like boxes placed right in front of me, I could hardly see anything. While other guides were more accommodating to rearrange the stuff to provide me some view ahead of me, others were not. I feel like I was in a storage room rather than in sightseeing bus.