"lots of improvements needed"

accept etickets on smartphones rather than printouts.

get better transparent panels on the upper deck of the bus. most of them have lots of cracks and scratches.

provide more calrity on the routes that passengers have purchased tickets for.

need to introduce better digital experiences in bus for customers.

"Visit to NY"

The bus was very convenient. The staff was not very friendly.

"Awful and Rude Tour guide"

On this occasion I have to give an opinion, I don't usually, majority of the times I'm happy with the tours. Last year we had a brilliant tour guide for the downtown tour.

This year however was a completely different story, the lady that was the tour guide for our uptown tour was, well she was just completely rude and very unprofessional. Hitting the back of my wifes chair with the her microphone was the one that did it for me, the reason for this was that our 2 year old was making a little noise and she could concentrate on what she was saying. There were other things that she did but it was just a very bad experience on this particular tour.

"MISSED 3/4 OF TOUR"

Very frustrated with our experience. The buses were running extremely behind to the point that we had to take a taxi and an uber to certain places. There were 2 other tour companies whose buses were running on time. We waited over 45 minutes once, over 30 another and then an hour and a half!! Once we finally got a bus after the hour and a half we had missed the Bronx, Uptown and Brooklyn tours and only got the downtown tour. Add to that, they changed the route some so we didn't even get to see everything on the tour. We would call the company and ask about the bus and kept being told to wait 20 mire minutes. Overall I paid $210 for 3 people to take then entire city tour and only got to see one part of it and it was incomplete. At 6pm the driver told us the tour was over and had us get off even if we didn't get to take the full circle. I feel I wasted my money and am very upset as this was my parents' first trip and they were so excited to see the city.

"Great way to see NYC"

This was a great tour to see everything and then back track for those places you want to explore. I would say we had great tour guides except one and he was just very matter of fact and "sarcastic" humor which didn't seem appropriate.

"Great option for moving within the city and visit all touristic places"

I got the three day plus city pass, it was a great option, although it wasn't any cheaper, I was able to visit all New York and move around the city.

"Highly recommended"

My friend and I did the 72 hour New York City tour. We had 3 great tour guides all with good sense of humour. We learned a lot of interesting history and helpful information about the city. Great way to see NY in a short time we were there for 4 days. Our favourite was the night time tour. We also did the ferry tour, wonderful too, and also the downtown and uptown tour.

"Good combo tour at a good price"

We booked the Combo tour, inclusive of Hop on hop off bus and ferry, Empire state and 911 tribute that was on offer at half price.
The bus was slow at times, but expected in NYC. The ferry was great and no problems with the add-ons. Well worth the money.

"BEAUTIFUL HISTORY"

ALL OF THE TOUR GUIDES KNEW THERE HISTORY WE LEARNED SO MUCH AND ENJOYED ALL OF OUR TOURS. WE DID THE 96 HOUR TOUR WE WERE ABLE TO ENJOY THE FERRIES, UPTOWN, DOWN TOWN TOURS, THE TOP OF THE ROCK, HISTORICAL MUSEUM AND SO MUCH MORE HOP ON AND HOP OFF WAS BENEFICIAL TO GETTING AROUND THE CITY WITH NO PROBLEMS. IT WAS THE PERFECT HONEYMOON.

"Review"

Tour and tour guides are pretty good. though the frequency of buses is pretty low compared to other such tours.
Would prefer other tours next time if i ever have to do it again just because of that reason.