"Purchased one of these"

Purchased one of these. Had trouble with the battery pack. Contacted them, out off guarantee and we had not followed instructions for charging. We had followed the instruction that came with the scooter. Told To to charge for 12 hours for 5 nights. Put it on to charge again it got very hot, lucky it did not burn the house down. Took battery pack apart, the batteries were swollen and misshaped. Looked for replacement on their website they were paddle fitting not screw in like the original. Contacted them and they were not aware that they are selling items that are not correct. Save your money

"GOOD SCOOTER BAD DELIVERY BY FEDEX"

Very pleased with the mobility scooter and value for money. The only issue and this is not Invameds fault was the delivery.
FedEx delivered with one driver and no tail lift. I was expected to lift the parcel being a woman at 59 as my husband is disabled couldn't help. I have now a bad back myself because of this. The parcel was 78kg. If I'd been a really old lady I don't know what the driver would have done. Shame on you FedEx.

"Mobility scooter"

Good afternoon received a mobility scooter today from invamed ordered day before came next day very please item as was advertised put together with in 15 mins put battery’s on charge up and running great product I would recommend this company service impeccable

"Received my Roma Denver plus today"

Received my Roma Denver plus today, it was very straight forward to put together, it is a really lovely looking scooter and I am 6” tall and the plus is an excellent choice. We took it to the car and although the back seat on one side had to be folded down the scooter fits in perfectly. The battery comes apart in two halves so I managed to pick up each individual piece the only problem that I had was getting the seat off, but it is our first time at trying. Overall an excellent scooter and an excellent company, I would definitely recommend this company to anyone looking for a good new very reasonably priced mobility scooter.

"Still not heard anything"

Still not heard anything, Trading standards here we come !!

"Good Scooters but terrible Service"

Bought a mobility scooter a short while ago, Roma, good steady Scooter Long distance Range and quite comfortable even if it doesnt have Suspension, anyway batteries didnt last very well, so got in contact with the office, they got in touch with the local Guy to take it for testing, found out the batteries werent much good, not holding a charge, all ok charges 10 hours full battery and now good as new .. bearing in mind this scooter doesnt get used every day so probably once a week if that, sometimes not even once a month, anyway, went out for the day, with family to Chester zoo all eas well until I started to pack it away in the car ready for the return journey, and noticed a crack in the plastic panel where the main wire comes through for the steering etc ( pictures enclosed ) been in touch with the Giy who repairs the scooters, he said nothing can be done , as per usual guarantee doesnt cover it ,🤔🤔 what a suprise , I'm to understand when you buy something it has a 12 month guarantee which includes Manufacturers Defects aswell as Parts and labour ?? Well trading standards also think that too, so been in touch with main office, which coincidentally dont like replying to emails. So I'm at the stage now where I will be getting trading standards involved aswell as Office of fair trading, and see what they have to say on the matter.. if you're thinking about buying a scooter from these cowboys I'd Seriously think again ..Service is diabolical especially when it's not had much wear n tear. It certainly isnt for for purpose ..


Thanks for your reply, I'm on my Sons account here so the Name will be under Radley,
Moreton road West Midlands.

I bought it direct from the invamed site I've already had a new set of batteries, without any problems, now the plastic casing has split where the wire comes through from the steering column,, perhaps you can email me on the Email this account is set up to or contact Paul the local Repairer for the area .I've already sent emails to invamed as yet no ones replied .trading standards are keen for my reply as to it being sorted



Update heres their reply, saying one of 2 things either I'm too big for the scooter or I've misused it..


Hi Neil,



As my colleague has said in the previous email we have not had this issue with this scooter and even when it has happened on other products there has always been an impact or something had to happen to the scooter to cause the damaged.



As I mentioned this would have shown early day of the scooter going in to service.

"I had a clonking noise on my scooter…"

I had a clonking noise on my scooter and the engineer that came out was amazing, and the staff in the office were also very helpful, good service.

"Excellent service delivered in 3 days …"

Excellent service delivered in 3 days Excellent quality of goods will definitely recommend this company to family and friends

"Five star service"

Five star service. Ordered a wheelchair yesterday and received it today. Device not yet tried because battery on charge. However quality seems very good and price was excellent with no shipping costs

"Confident in my purchase"

So pleased that I chose buying my scooter from you. Excellent service and a really reliable scooter. Now I can at last leave the house and feel confident I won't have any problems. Thank you.