"So helpful"

So helpful! They came and collected it and emailed me once it was put into storage

"The worst possible experience with a self storage company, and any company for that matter."

I can only speak for my experience with BOXIE24 Den Haag, but this has been the worst possible experience with a self storage company, and any company for that matter.

I have found BOXIE24 Den Haag, and members of staff, to be highly unprofessional, untrustworthy and they have recently returned my items in a severely damaged condition, with well over €1000 worth of damage, in addition to sentimental photos and items.

I first used BOXIE24 Den Haag for long term storage in February 2022, and was initially attracted to their competitive pricing and communication in English.

I first had issues with BOXIE24 Den Haag, when price increases were made to my arranged storage fee, without any form of explanation or communication to me, via email, telephone or text.

I also had issues with the legitimacy of storage space dimension increases, when I needed to add more items.

I studied the storage space dimensions detailed on their website, and it seemed apparent that I was being charged for a greater storage space than was required for my items.

I made requests to visit my stored items at the Den Haag self storage facility, which were denied, as was my request for physical proof that the storage space was accurate, and not on 'their word'.

I found it very unusual that a customer was not able to visit the self storage unit, to view how their items were being stored, the suitability of the facilities, and to determine if the quoted storage space dimensions were true.

Early complaint emails were sent to Michael Delye, who I found to be dismissive of my justified concerns.

This was until I explained that I would be registering a complaint with de Gischillencommissie and the CEO of BOXIE24, Mr Gerrit Jan Reinders.

A 'good will' gesture was made by Michael Delye to myself, whereby I would no longer need to make payment for my self storage, for a period of over a month, including free return delivery of my items, if I did not register a complaint against the company.

Due to my ongoing very poor experiences with BOXIE24 Den Haag, I wanted to no longer use them, and this seemed like an adequate resolution.

That was until I saw the state of my items that were returned on 8th September 2023.

A medium value wooden coffee table and TV stand were so badly scratched and dented that not even Kringloop would accept them, numerous picture and print frames were scratched and cracked, metallic items were rusted, and sentimental pictures and books were faded and seemingly exposed to a high moisture environment.

I hugely regret not doing a detailed inventory, and taking before and after photos of the items that were stored with BOXIE24 Den Haag, as I would most certainly be taking further action against this disgraceful company.

I very rarely write negative reviews, and have nothing to gain from this, but the experience and level of 'service' has been so awful, I would like to warn new and existing customers of this company's practices.

I implore all customers who need to use BOXIE24 to do a detailed inventory and breakdown of the condition of your items, to take photographs of your items before they go into storage, and to ask BOXIE24 for physical proof of how they will be storing your items, including accurate measurements of the storage dimensions, so that you are not overcharged.

It's a real shame to have to write such a negative review, but my experience with BOXIE24 has been hugely damaging, expensive, disrespectful and untrustworthy.

"Communicatie kan beter"

Pluspunt: Lage prijzen dat is wel fijn! Het kon heel snel geregeld worden.

Minpunt: Je heb zelf geen toegang tot de self-storage.
dit staat ook niet duidelijk vermeld op de website.
Telefonisch is mij verteld dat ik dan bij self-storage moet zijn want dit is alleen voor opslag.
🙄I'm confused 🙄
Contactpersoon M waarmee ik mail verkeer had, daarmee ging de communicatie tussen collega's helaas niet zo soepel, dat heeft mij doen beslissen op de dag van de afspraak het contract meteen te beëindigen. Gelukkig was de chauffeur wel aardig en begripvol.

"Good service"

Good service, very efficient and quick

"BOXIE24 Rotterdam"

Geweldige ophalers Wahid en Kyle. Minder goede klantenservice Michael door onduidelijke communicatie over de voorbereiding. Ophalers waren zeker 5 sterren!

"Great service"

Very happy with the service. Pickup was great and the customer service was also very friendly.

"Onbetrouwbaar, zeer klantonvriendelijk"

Meubel kapot afgeleverd thuis. De ingehuurde verhuizer van Boxie24 gaf toe dat hij bij het inladen het Meubel had laten vallen waardoor er schade was ontstaan. Boxie24 wilde niets weten van een schadevergoeding voor de door hen gemaakte schade. Erg klantonvriendelijk.
Een tweede meubel wat in de opslag stond was in eerste instantie ontvreemd en later onder juridische dreiging kwam het meubel alsnog tevoorschijn en werd geleverd.
Pas op met uw spullen daar op te slaan. 1 ster was nog eigenlijk te hoog als waardering. Ik zal niemand dit bedrijf aanraden om daar wat op te slaan. PAS OP !

"Nice service"

Nice service

"Quick & easy process"

Quick & easy booking, my stuff got picked up in an uncomplicated manner, and prices are fair. Can recommend! :)

"Great experience"

Movers were very helpful. Would definitely use Boxie24 again!