"Don't book tour with take tours"

Oh, if you want to get an unnecessary, annoying feeling from traveling, then go ahead choosing this company, they will give you a chance to experience the worst travel agency ever!

Take Tours is an online platform helping some brick and mortar travel agency to sell tours. Therefore, anything that happened when you are on tour with a different company, Take Tours can't do anything to help. All they say is wait and after that, sorry. Lol, I just wish I did some research in reading reviews before choosing tours from this website. Beware!

"Worst Tour and Tour Guide I ever…"

Worst Tour and Tour Guide I ever experienced.
The tour guide was horrible and she uses fake name every tour to avoid bad reviews. (During our trip her name was Rebecca and on the previous trip she used her name as Alice). My issues
Fake Rebecca tried to sell more tours to me and I refused to buy those and caught on her lies. She made my tour a horrible experience.
1. She always assigned me back seat of the bus.
2. Give me a room with the toilet don’t flush properly and room at the construction zone and banging noise all night long.
3. No customer service and bloody attitude.
Tour Code: 489-2364

"!! PLEASE READ BEFORE BOOKING !!"

My family took the 3-Day Los Angeles, Las Veges, and Grand Canyon Tour

So, for starters....like many have said, THIS IS A CHINESE TOUR!! Not only is this a Chinese tour, most of the tourists attending are Non-English speakers. The Tour Guide is also Chinese and speaks very broken English. Me personally, I didnt have a huge issue with this. My issue is that there is nowhere on their website that indicates this is a tour for Non-English speaking Chinese tourists. So if you can imagine...my family and I were a taken aback when we finally realized this. While I love to travel and mingle with tourist of all cultures and nationalities, I will admit that it is a little intimidating to be only 1 out of 3 Americans on a tour bus with 50 other Chinese people who speak little to no English. This situation was not preferable or ideal. Also the bus that picked us up from our pickup spot was only there to take us to ANOTHER pick up spot. At our initial location, we were given a piece of paper telling us which bus to get on once we arrived at the second location. Imagine our frustrations after having to wait for our bus, just for that bus to drop us off at yet another crowded location filled with more Chinese tourists running around in a bunch of confusion. As we proceeded to our second bus, the tour guide was not there. We waited for him for about 20 min before he came to the bus. Apparently, he was inside the hotel making sure everyone was accounted for. Ohh...kaay....but why not be at your designated bus accounting for ppl as they step onto the bus?,instead of forcing ppl to have to come find you, which could possibly lead to ppl being left behind. If your co-worker tells me to look for your bus at the second pick-up location and you are not out in front of the bus checking names, how am I supposed to know to come look for you inside a hotel...while you dont have a nametag on? Mind you there were 6 other buses out in this parking lot with other tour guides and tourists running around looking for their respective buses and tour groups. They need to organize this better. I should not need to take 2 different buses, with 2 different tour guides just for the tour to begin. Tourists should all meet at one meeting spot with their correct bus already waiting on them...that way when the tourists arepicked up, tourists are already on their correct bus and the tour can begin. This part was so un-organized that many ppl were confused; running around in panic because they didnt know where to go. I watched an Asian tour guide yell at an Indian tourist because the Indian didnt know where to go. He had a piece of paper in his hand but like us, he couldnt find his tour guide and panicked. As a tour guide, you cant get mad at an innocent tourist that is simply trying to ask questions. Not to mention, the tour guides were NOT. IN. FRONT. OF .THEIR. BUSES!! TOURIST SHOULD NOT HAVE TO TRACK DOWN THEIR TOUR GUIDES!! This is not "Tour Guide Scavenger Hunt"

Another aspect of the tour ppl need to be aware of is the fact that during the bus rides, they dont stop enough for rest stops, food stops, or bathroom breaks. On the 1st day, we didnt eat lunch until 2 or 3. Mind you, we had been on the bus since 8am..why not stop for a mid-morning breakfast or actually stop to have lunch at 11 or 12?? I also feel like they tricked us when it finally was time for lunch. We stopped and ate lunch at a Chinese buffet. Ok cool, but then we get into the buffet and realize the options are severely limited. This was not a full service buffet. The buffet only had like 7 items. For 15 dollars, I feel we should've had a broader spread of food. I also find it peculiar that this Chinese buffet was not located near ANY OTHER FOOD VENUE. It's as if, this was done purposely to force you to eat there. They probably get a commission or maybe they have Chinese friends who own the place. We finish eating and get on the bus...only to realize we were only 15 min from hotel. Let me put something into perspective for you all. Once we arrived at the hotel, we were free to be on our own for the remainder of the night, unless we signed up for an optional night show or night tour. So if we were able to be on our own for the rest of the night, why have us pay for a meal when we were 15 min from the Las Vegas Strip? When we got to the hotel, we could of easily found our own food for the evening...WE WERE RIGHT ON THE VEGAS STRIP. Plenty of food options. I can see if we ate at the buffet and we still had a couple of hours until we reached Vegas...but this was not the case. It was just weird how the tour guide said NOTHING about the buffet only being 15 min from hotel. He didn't mention this until AFTER we paid and ate at the skimpy buffet. So we felt cheated and forced to eat at their best friends' buffet. They made it feel as if we had no choice.

I read plenty of reviews that stated that the tour guide forced ppl to pay for ALL of the OPTIONAL excursions. This didnt happen to us but I dont doubt it because they lie about the cost of excursions. For example...the Grand Canyon entrance fee is only 35 bucks per vehicle...soooo why were we charged 105 bucks PER PERSON?! Also, I noticed that they overcharged for shows. They were charging 125 for Cirque de Soliel..when tickets were only 60 bucks. ok, granted a front row seat may have been 125 BUT you are not gonna convince me that you got front row seats for a group of 50 ppl. Doubt it. So when ppl say they were forced to pay for OPTIONAL shows...I believe it, this company has some shady ways.

On the last day, we ate "brunch" at the same buffet we stopped at on the 1st day. Again, this convinced me that these ppl receive a commission and these people are friends and family of each other. Also, it was NOT brunch....it was all Chinese LUNCH/DINNER food being served at 10am...oh! and they only gave us 40 min to eat. Again, this buffet is not near any other food places. So you either eat there, or STARVE for the next 5-6 hours. See the theme here? They dropped us off at an outlet but only gave us 2 hrs to explore an outlet with about 30 stores...and eat. They wanted us to shop and eat in only 2 hrs! As other reviewers have mentioned, this day was extremely rushed. After our short time at the Outlet mall, it is time to return back to L.A. Since they had tourist who came from different pickup points, we returned to L.A on a different bus than the bus that we had been with for the last 3 days. We get on our bus to L.A, to realize that the company miscounted the amount of ppl returning to L.A. ALL THE SEATS WERE FULL. We had to wait 15 min in the hot Nevada sun (115 Degrees) while the tour guides scrambled to figure out how they booked 55 people on a bus with only 50 seats. Eventually, the company figured it out and we were on our way to L.A.

Overall though, the trip was fine. My family had fun in Vegas and We had a blast at the Grand Canyon. Our experience was not as bad as the other reviews on this forum...hence, this review gets a 3-star rating. But it was only by the grace of God that we had a decent experience. We got lucky!

Lesson Learned: Do NOT trust website reviews if they are all 5 star reviews. Google the company and find reviews elsewhere.

"I showed up on time, at the right location and still got left behind"

I paid $105 equivalent to R1500 in my currency, South African Rands for a 1 day Grabd Canyon bus tour. I showed up on time at the location mentioned on my reservation ticket, in front of Starbucks at the Circus Circus Las Vegas and I still got left behind. I sent many messages, chatted online but still got no help. I have not been refunded my money, a lot of money to throw away, but never again. All they said is I should have phoned, this is easier than done if your in a foreign land and your roaming sim doesn’t connect to local cellphone network. I feel cheated, so sad to have lost that much money

"No Refund No Re-Schedule!"

Hello, My trip is the one going from Toronto to Montreal & Quebec City for 3 days... for some reason I cannot find it to write a review... but I think my case applies to this company’s “cancellation policy” in general... 1 week from departure time I had an accident and broke my kneecap... I contacted the company by email to refund or re-schedule but they refused both! I said I can send them my medical documents, to no avail... They only recommended that I sell it to other people and they will change the names on the booking! I have about 24 hours to do that! And I have not been successful... the trip is this Sat morning and my hard earned money US$255 is going down the drain😞

"Bus tour from Philadelphia to Niagara…"

Bus tour from Philadelphia to Niagara Falls NY
Let’s start at the beginning:
I sent an email with questions prior to our tour and did not get a response so I called; the young lady who answered the phones English was so poor that I could not get my concerns addressed!
I should have taken this as a prelude of things to come….
Our tour guides English was poor as well! We don’t speak Chinese, so we had a hard time understanding his directions.
We missed about 75% of educational/informational parts of the “tour” simply because we could not understand him, this left us stressed and confused.
The bus driver was unprofessional:
He did not greet us or offer to help us with our baggage while he stood outside the bus smoking a cigarette when we arrived. He was dressed sloppily, he did not look professional.
We were not allowed to use the bathroom on the bus. We were told to let our tour guide know if we needed to use the bathroom and they would go to a rest stop. Maybe the bathroom was broken??
We stopped for meals at Chinese restaurants in rundown strip malls with very few options other than Chinese food for lunch AND dinner.

Never again!

"Review for tour guide Remi Chen"

We just came back from our 3 day bus tour trip to Martha's vineyard, Rhode island and Connecticut. The trip was guided by the best tour guide we've ever had, Remi Chen. He was amazing, very kind and helpful with everything. Made us feel comfortable and secure with zero complaints. We felt very lucky to have him and we hope to someday have him again. Wishing him luck and whom ever gets him as their tour guide will be very lucky! Xie xie :)

"Worst customer service ever !!!!!!"

Worst customer service ever !!!!!!

"It has been three (3) since went to…"

It has been three (3) years since I last went to Martha's Vineyard. My tour guide this time was Remi Chen and the bus driver was Mr. Roosevelt. I had a wonderful time and felt comfortable and safe. Remi was a very good tour guide with a smile on his face all the time. Mr. Roosevelt was a "smooth driver". That's what my niece called him. She did not even noticed when the bus made a turn. He presented himself professionally. Great uniform with a hat both days. It made me feel I was paying top dollar for the tour. Way to go, Mr. Remi Chen and Mr. Roosevelt. You are a good team. I will definitely recommend taketours.com to friends and am looking for another tour to take with the company. Please keep up the good work!

"Badly planned tour with rude tour guide. Not worth a single penny"

Just giving one bcoz cannot give zero. Worst experience ever. Went for 2 day Niagara tour. Buses are congested with no leg space even for a person with 5 ft height. They’re just good for infants and children. It is compulsory to take their package for all the activities in Niagara and you cannot do it independently according to their contract. So you have to take their commissioned over priced package. Then the tour is badly planned with no enough time (not even 5 min) for the important location to spend. Tour guide is rude and keeps on giving vague reasons. Just hope Kevin Chen never comes as your guide. Worst tour ever. I wouldn’t even recommend to my worst enemy.