"I have just set up an account with…"

I have just set up an account with Homelet , and the customer service agent Ollie Howard was fantastic and very informative and explained everything in a clear and decisive way.
Excellent service.

"Quick and efficient"

I spoke to Karl today from customer services about bills and understanding my usage and payments. It was very very efficient. thank you!

"Spoke to Matt and he was very pleasant…"

Spoke to Matt and he was very pleasant and helped me with what I needed. Makes life so much easier.

"I initially reviewed this service…"

I initially reviewed this service highly. It seems to have undergone new management, frankly I find them a nightmare. I’ve had to escalate issues with them multiple times. They’re really not worth the fee. You no longer have anyone dedicated to helping you, every email is with a new agent, a new random name you’ll never here from again, you get stuck in loops of having to explain your issue and then having agents just misunderstand the problem. Ongoing issues with our energy provider being paid, as soon as it’s settled, I’m leaving.

"Great response time to resolve an issue…"

Great response time to resolve an issue I had, what wasn't to do with the company at all.

"Jo was really friendly and nice on the…"

Jo was really friendly and nice on the phone. Answered my question very quickly and made it seem that the task was no trouble at all.

"Very helpful (Chloe Mart)"

I have just set up my account with my package. I felt very comfortable to speak to Chloe mart, it’s my first time moving in to a new home and she made it much easier for me to understand bills. ( I’ve never set up bills before) she even explained the extra information that was very helpful about council tax and how long it takes to come and just extra information. I am very pleased with this company.

"Wonderful service"

Wonderful service

"Professional and Considerate"

- I wanted to cancel services due to not considering 20£ worthy the effort it would take me, he offered me a 3months reduction fee
- Prompted review monthly payment and sorted in less than 1h
- helped me sort October outstanding fee as direct debit was not processed on the date

"The company is doing well"

The company is doing well