"Nauriane Ebamba help me set up new…"

Nauriane Ebamba help me set up new account and very patient, even my English bad.

Five star for her, many thanks!

"Good"

Good for now

"very patient and helpful"

very patient and helpful.
solved my problems with the bills

"Very patient and helped us get the…"

Very patient and helped us get the billing package we wanted. Serious and responsible in work attitude. Had a very pleasant chat and communication. Very satisfied with the final result！

"friendly and kind staff "

Just spoke to olly Howard and he answered all my questions and walked me through everything I needed to know with such patience !! Thank you. Amazing help!

"Many thanks to Karl for his swift and…"

Many thanks to Karl for his swift and very helpful assistance with my internet issue!

"Incorrectly closed our water account and lied about it"

We renewed our lease with our letting agency, and for some reason they informed homebox that we were new tenants moving in. Without any intervention on our behalf homebox then took actions that lead to the undesired closure of our water account, and lied about it when asked (claiming no accounts had been closed and no action would be required on our part). They also sent a multitude of spammy emails and texts during this process.

While maybe they provide a useful service to people who are genuinly moving, their systems are clearly insufficent to actually track what is going on and accurately pass this information on to the end users.

EDIT:
Please note that the homebox response makes no mention of the fact the directly lied about the closure of my water account (when asked they claimed no accounts had been closed and no action would be required on our part). This was by far the worst part of the experiance, since if I had believed them and not checked I would have ended up in accidental debt to my water company, which could have had impacts on my credit rating etc.

I have been in contact with homebox support multiple times, and after after waiting over a week I was finally able to talk to them on the phone, where they promised they would try to get my water account reopened and get back in touch with me via email the same day.

Several days later I have still revieced no email from them, and had to waste a few hours getting the water account reopened myself.

Overall my view that their internal systems, including customer support, are totally inadaquete has remained unchanged. None of their actions ever had any materially helpful effect, they have exclusively only inconvienced me, lied to me, or at best wasted my time.

"Olly was very helpful and informative…"

Olly was very helpful and informative regarding the Homebox service he had clearly explained what was involved providing me with instructions on my own involvement in the process.

"Awful company"

Myself and 5 housemates used this "billing" service. We would advice anyone to avoid this company. In 10 months we were left with an underpayment to our energy suppliers of £1000. On the other hand we were left with a £600 overpayment on our water bill. That represents a 100 percent underpayment and a 100 percent overpayment. If you wish to have a simple predictable one payment service for your bills this is not it. Not sure what we each paid a £10 monthly fee for as we are now left trying to sort out who owes us a refund and who we owe a payment. Although we are grateful they simply forward us the mess they made to resolve.

"Friendly service and very easy to set up! "

So easy to set up with such friendly service! Joso was very helpful and explained everything really well :)