"Thank you for calling back Omega Flight"

Thank you very much David from Omega Flight customer service. You called me back after a technical communication failure. I hope you will call me back tomorrow as you promised to feedback about my wheelchair request and send an e-mail confirmation please.

"Thank you Sofia for your excellent…"

Thank you Sofia for your excellent service and devotion, you made my day!!

"Service was very fantastic and helpful…"

Service was very fantastic and helpful from sana. Thank you so much for it help. Much appreciated

"Sana has been very helpful and…"

Sana has been very helpful and courteous in assisting my request for changing the dates of my booking.

"SINVERGÜENZAS Y LADRONES"

El día 6 de mayo realizo una reserva con Omega de 2 billetes de ida y vuelta Madrid-Berlín para mi pareja y para mí.

El día 3 de junio me pongo en contacto con la empresa debido a que tras un accidente, tengo baja laboral y no puedo viajar. Ese mismo día me solicitan la documentación, que inmediatamente adjunto vía email.

A partir de ahí no he vuelto a recibir ninguna respuesta, mientras que yo he intentado contactar vía email los días 5 de junio, 15 de junio y 25 de junio.

Mientras tanto, esos billetes SÍ han sido cancelados desde Iberia, pues el código que me facilitaron desde Omega NO funcionan en su web.

Es por esto que, ya que no recibo respuesta, tampoco puedo cambiarlos o cambiar el nombre para que otras personas puedan ir y poder aprovecharlos.

En definitiva:

- A día de hoy Omega NO ha contestado el estado de la gestiones.
- Omega me ha PROHIBIDO sin consentimiento ni información alguna disponer de los billetes para otros usos. Lo que supone un ROBO de mi propiedad.
- Omega NO me ha respondido tan si quiera de las acciones. Es más, ha hecho que sea YO quien llame a Iberia, compañía con la que iba a viajar para que lo solucionase.
-Omega NO me ha reembolsado los billetes.

RESUMEN: OMEGA ME HA ROBADO.

Nota: hoy es 30 de julio. Han pasado más de 2 meses y aún sigo sin haber tenido noticias de Omega...

"Delighted for your service"

Fantastic customer service. Excellent price.
Fast delivery and reliable. Thank you so much!

"Excellent service from Sofia"

Excellent service from Sofia - patience, thorough and kind. Thank you!

"So far so good"

Was a bit concerned when I saw the polarised reviews but managed to book our flights fine (on what appears a pretty basic website) then booked our seats directly with the airline (which were FoC whereas other travel agents were charging extra for this).

Received a confirmation email from Omega and I must admit the English was a bit iffy here and there which is strange seeing as they are UK based.

Haven't actually flown yet and have not had to deal with anybody at Omega but here's to hoping the rest goes as smoothly.

Why 4 stars instead of 5 then ... to differentiate my review to everybody else's 1's & 5's ;-)

"Easy to follow and fill form"

Easy to follow and fill form, cheapest I found. It is quicker for the feed back request to include the booking reference automatically.

"Best value and excellent service"

Best value and excellent service