"Managers are very supportive"

Managers are very supportive, informative, and very nice. Always there when I needed support.

"aaa Nextt Brisbane has been amazing,in…"

aaa Nextt Brisbane has been amazing,in the last 2 years has transformed,With planning and assistance to clients wants and needs very happy to be a support worker for this wonderful team .Nextt family thank you

"Not happy Jan... 👎"

The internal changes made within the company are clearly failing. The one thing Nexxt is lucky to have is Heather Axon, who is brilliant at scheduling and in my opinion seemed to be the only thing keeping the company going. Unfortunately, and without prior warning from higher ups; she has been transferred to a different department. To replace her is someone not experienced in the role.
I have now lost a familiar point of contact and basic care. Not to mention, given less than 24 hours notice that my support worker would not be attending the following day. Due to an internal issue not relevant to me, I assume, but that has impacted me greatly

Worst yet, is this new automated answering service. Big mistake, I have to be on hold for 5min, and press 4 buttons to direct me to the right department, before I can even speak to a human. This is frustrating, and for people with differing intellectual abilities, could prove damaging.
I was advised that it was so calls wouldn't be missed, or if they were; they'd be returned after leaving a voicemail. However, this is not the case. No one called me back, and what if it had been a matter more urgent? Scares me to think about for others.

The quality of support workers being provided has noticeably dropped in the last year or so, where you'd be very lucky to find a good pairing.

I think a serious internal review is in order here, but I don't intend to stick around and wait for that to happen. Reliability, transparency, quality and communication need work.

"Nextt have a fantastic support network…"

Nextt have a fantastic support network for their support workers. I was always looked after when it came to shifts that suited my lifestyle. They have easy to use internal systems and are especially forthcoming with zero cost training to improve specific individualised participant support solutions. As someone who takes their career and service delivery standards seriously I never felt let down or held back by my colleagues or working environment. Being both a SIL and Community access worker for Nextt is a satisfying and rewarding role. I'd like to also mention that the SIL houses are completely equipped and organised clearly without the usual make do or get by with what you've got and be thankful for it attitude from management found in majority of other organisations. Special mention for Marissa Carpenter for her hard work and endless support for staff on the ground!

"Highly Recommend"

NEXTT is a highly organised and professional organisation that prioritises the needs of both staff and clients.

"Nextt have amazing staff who are…"

Nextt have amazing staff who are polite, friendly and helpful. During my time them they have attended to my needs when required very good flexibility with my university studies, in offering job also. The chain of network in the entire administration including the after hours and investing teams are highly professional and very much polite and interested in listening to the staff at any time. The team always work hard to give a fabulous support to the clients according to their wish, moreover, they provide a good environment for the staff in their work place and helps and teach to enhance the skills.

Thanks
Renju Peter

"Highly Impressed."

As a support coordinator with a shared client with Nextt, I have been beyond impressed with their communication and care model. Highly recommend.

"Highly recommend"

The Social Work team at Macquarie Hospital have had an excellent experience with NEXTT. They are knowledgeable, recovery-oriented, caring, hard working and professional.

We found it very straightforward to work with NEXTT when transitioning several long-stay consumers out of hospital. I would absolutely recommend their services when consider SIL/SDA or just for general NDIS support work.

"Very educational and interactive"

Very educational and interactive

"The management staff went out of there…"

The management staff went out of there way to ensure that not only the client needs but also mine were met and that I felt truly comfortable. They provided me with constant feedback and quick communication