"Excellent service with great follow up service"

I ordered a new dvd player for my sons laptop, the website was easy to use and the follow up advice from the tech team was excellent. I would highly recommend and will use again in the future if needed.

"Great service & Fast Delivery"

Was a bit concerned after reading some reviews on purchasing older parts but spoke to the guys before ordering and they gave me details of what was in stock ordered the socket 1156 Asus motherboard arrived next day and was installed shortly after.
Great service guys

"Time wasters - Better off elsewhwere!"

I went to purchase the item from the link below after doing a google search for this particular model:

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Admittedly it was a little impulsive, mainly due to this part being quite hard to find. Later that day, I got a notification stating I had paid for the item via sagepay, but there was no indication of the purchase from PCUpgrade.co.uk

I then read some reviews from other people who had experienced problems getting the part they actually ordered, and being called up to offer alternatives. On a similar note, I saw several 'overly positive' reviews stating that users had received calls for advice on alternatives and it being 'the best customer service' - don't believe it - these reviews are probably false too. They tried to offer me a used product with most of the parts missing for the same price, but with not even half the capabilities. I wouldn't be quite so annoyed if it wasn't for 4 factors:
1. I've dealt with companies like this before, and I am fully aware of how they try to lure the less knowledgeable customers in and dupe them into paying the same amount for something much worse.
2. I had already sourced parts to specifically fit this product only to find out they couldn't even offer me anything remotely close to what I wanted, so I have parts that are effectively useless due to their misinformation.
3. I am still waiting for my refund.
4. They are STILL listing the item as available for sale.

DON'T BUY FROM HERE - they're time and money wasters. You're honestly better off elsewhere!

"Patient and helpful"

After a power cut, I tested my PSU with a 'tester' - all seemed ok so assumed motherboard was the problem. Replaced motherboard with no joy. Contacted PCUpgrade (Leo and Stuart) who were very helpful. They tested all the components (mobo, cpu, memory and graphics. All worked. Assumed PSU was the problem. Supplied new PSU and everything now ok. While this is by no means my first 'build', I would have been lost without them. Stuart was also very helpful in advising on UPS to hopefully present future problems. Thanks for your patience guys!

"Great Deal"

I was pleased with the deal. Excellent company and customer service!

"Stu (from technical) is awesome"

I was trying to improve performance of my laptop. After some research I went for combo docking station + graphic card.

I had slight idea which graphic card I should get (read: a guy on forum recommended one). However, card was rather hard to get (read: I'm buying at amazon).

After Google I found similar card at PCUpgrade. I fill up the form, and start praying that the card will work (and wondering, where I can get brand new docking station to 7 old year old laptop).

After 2 hours I get the call from Stu. He strongly discouraged me from buying the card that I just ordered (bottom line: We don't want your money! We worried about your safety. This card maybe not the best for you).

I explained my case, Stu (who is... awesome!), told me that he will talk with The Guy Who Knows Lenovo, after (The Guy's) lunch break and he'll call me back.

He did! 20 minutes later! He explain the situation to me (the risks of upgrading my laptop), told me that he did the research and recommended better card in the same price range.

I'm working in customer service and I really wish that sometimes I reach the level of professionalism of Mister Stu from Technical.

Dear PC Upgrade: your employee deserve the rise. And healthy bonus. And free T-shirt. He's awesome.


You just get yourself very happy and loyal customer (who cares about Amazon, anyway!)

Regards
M

"Great customer service"

The motherboard I wanted was out of stock. PCupgrade found a better one to use instead and matched the price to avoid any hassles.

Would recommend!

"Far beyond call-of-duty service"

After stupidly ordering some PC parts that wouldn't have helped achieve what I was trying to achieve, not one but two people from PCupgrade phoned me to advise me that I was buying the wrong stuff. They cancelled my order without any hesitation and advised me comprehensively by phone and email on the correct solution, without any hard sell at any point whatsoever. Of course, I bought what I needed from them because they explained really carefully everything that I needed to know to make an informed decision. You rarely even get this on the high street. Brilliant stuff.

"Fantastic customer service backed up with incredibly efficient fulfillment."

Wanting to beef up the graphics capability of my recently acquired computer, and completely clueless as to how to go about it, I contacted PC Upgrade for some advice, and was basically blown away with the depth of their response.

Not only was I recommended a better, cheaper card, they were also able to answer a complex technical query about the card that was crucial to my order. They did this all within half an hour of me sending my first email!

I placed my order soon after (approx 10.30am) and my order was delivered the next morning and worked perfectly.

"AN OUTSTANDING COMPANY WITH OUTSTANDING PEOPLE"

WHAT AN OUTSTANDING COMPANY PC UPGRADE IS, YOU WILL NOT FIND A BETTER SELLER ANYWHERE, ORDER WITH CONFIDENCE THAT WHAT YOU ORDER WILL BE OF THE HIGHEST GRADE AND DELIVERED SO SO QUICKLY, AN OUTSTANDING COMPANY WITH OUTSTANDING PEOPLE NAMED STU AND LEO,, THANK YOU FOR EVERYTHING, RUSSELL"