"Avoid Level One Law; There are better Programs Out There"

I signed up with Level One Law back in December, 2022. Although they take a large portion of the monthly payment out up front, they did help me settle four of my smallest balance accounts. I added several thousand dollars to my dedicated account to speed up the process of settling with all of my creditors and spoke to several of the representatives, including one attorney, as to why I added those extra funds. Around November, 2023, I noticed that communication with Level One Law became more difficult (this appears to coincide with a major lawsuit against Strategic Financial Solutions and several of their partner companies. Level One law is listed as an affiliate of Strategic Financial Solutions on page 31 of the lawsuit). I would call in and wait on hold for over half an hour. I would generally be connected with a low level customer service agent with no real information about the status of any particular settlements. They would tell me that I needed to speak with the "litigation department" and they would transfer me. I would be on hold for an eternity just to be hung up on at the end or the call would go to voicemail. Nobody would ever get back to me. The same is true for emails and/or contact us requests that I sent out.

Basically, since around November, 2023, the company is operating on a more questionable level (like level 1 out of 10). I received a summons from a debt collector and notified Level One right away. My account shows that this account is in "litigation" but three weeks later, the court still has not received a response from Level One on my behalf. Another creditor offered me a very reasonable repayment plan to me individually. I accepted this offer as I have lost most of my trust in Level One Law. When speaking with that creditor, they said that they never received any paperwork from Level One stating that they would be representing me for that account (even though that should have been sent out over a year before!!!). I requested to remove this account from Level One Law and lower my monthly payment in the program as I am making my own payments to this creditor. That was over a week ago and they still haven't removed the account from their program. I asked straight out to the customer service representative if Level One Law is still operating as usual even in spite of the pending legal action against them. She told me in her New Zealand accent that she wasn't "privy" to that information and that Level One Law is still in normal operations. I have not observed that to be the case for the past several months and have serious doubts that they have any kind of legal representation still in action on my behalf.

Bottom line. Their customer service is terrible. Their business model appears to be falling apart and their truthfulness to what is going on behind the scenes is appallingly evasive. Better to avoid doing any kind of business with this company.

"Proceed With Caution - A Genuine Warning About Level One Law"

First, sort these reviews by "recent".

As someone affected by Level One Law, I must caution others. This company is involved with Strategic Financial Consulting who is currently facing a massive lawsuit with multiple state attorney generals. Additionally, Level One Law charges fees upfront (for several months) before providing any services.

If you are already involved with this company and reach someone, ask for escalations. Don't waste your time talking to a low-level customer service rep who can do nothing for your situation.

To anyone considering this company, proceed with caution and explore alternatives because if you don't believe the recent reviews, look what the Better Business Bureau "BBB" says about Level One Law,

"Accreditation Revocation:
On 12/05/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards...

6. Address disputes forwarded by BBB quickly and in good faith.

6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

8. Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected."

"Beware"

Beware. Please beware. They only make things worse.

"Still waiting for my refund that was…"

Still waiting for my refund that was promised to me by Feb 12th. Look up what the Better Business Bureau said in December of 2023 - wish I would have done my homework better

"Started the program back in May of '23"

Started the program back in May of '23. Over the next ten months, I sent them a little over $13000. This past month the decision was made to BK. I notified them that I wanted to terminate the program and of the $13000 that I had sent them, only $4100 was being returned. The rest, nearly 70% went to them for "fees". Not one of the creditors had settled. So what are all the "fees" for? Feels like I was totally scammed. Stay clear of "Level One Law".

"Pay attention to the Fees in the contract"

I wish I could give them a zero. I started business with this company in May of 2023. I understand that the program takes time, but the communication is his horrific and they do not check in with you, which some people may think that's not mandatory, but it makes good business practice especially if you helping someone overcome debt. So definitely take the initiative to do so. This is something I lacked doing and when I finally did so, I was shocked to see the amount of fees they were taking. Let just say about 75% of the money I paid out to them went to fees. I immediately pulled out and just took yet another loss. I do take responsibility for not being as involved as I should have been but this is still no excuse for a. Company to scam customers. I'm sure they make a ton of money in fees and when you call customer service they are very nonchalant and can care less if you come or go. This country has gone to S**t. Anyways beware of your dealing with this company and before I forget, the lawyer I was assigned called me for an initial call and a month later called me and tried to do another initial call. I said you already called me and introduced yourself, she started laughing, that was more than likely my warning to run, I never heard from her again and I attempted to call her multiple times and left messages she never called back. Anyways be careful people.

"They cannot deliver on the promises…"

They cannot deliver on the promises they require financial fee's to support. We were served by a creditor and L1L was unable to provide legal representation within the required timeframe. They asked that I request an extension with the state (this should be what the legal admin fees cover), they asked that I consider separate legal representation outside of L1L (this should be what the retainer $995 covered), and then they said that they would not refund any of my funds because all funds have been "properly allocated". So the thousands of dollars spent on a binding contract to have a legal representation on retainer and legal admin fees are not being upheld. We will be suing this company for financial hardship as well as putting us into further debt and ruining our credit score.

"The program is okay"

The program is okay, but there’s pros and cons in every situation. My credit was damaged. I haven’t experienced such ever. I can’t wait to repair my credit.

"This company is scam period"

This company is scam period! Been calling and emailing for over a week without any response! The person that I was working with number is no longer in service!

"Don’t listen to all the bogus…"

Don’t listen to all the bogus statements you read. There is a massive lawsuit against StratFS, the head of the snake of this company, that has multiple subsidiaries. Everything they say is not true and continue to prey on innocent people. Go watch the video of the research that was done by Ascend Finance on their YouTube channel. Look for the scam allegations video. Look for the link and you will see the $100 million lawsuit against them for never doing what they were paid for. Reach out to your state attorney general immediately and report them.