"I learned about Freedom Motors online…"

I learned about Freedom Motors online and was able to work with Kevin Barnes. When I called Kevin he was willing to come from Michigan to Iowa so that I could see the conversion and try it out before we bought a vehicle to convert.

Kevin went above and beyond and we really appreciate it!

"Thanks from Ohio"

Thank you, Jim Phillips...we love our new converted 2019 Kia Sorrento. Thanks you for your service. We are very pleased with you and Freedom Motors.

"Updated review, still not any better…"

After posting the review below, I was asked to call them. I talked to the sales manager about the issues with “new” tires, and brakes. He asked if $1800 would cover it, and if so, would I take down my review. I agreed and removed my review from their Facebook page, then did not hear from them for a couple weeks as I waited for a check to arrive. I finally got in touch with the manager again and was told they would not send me the money because the vehicle passed all their inspections. The tires were not replaced with new tires, they were 3 year old tires, again at least 2 had rope plugs in them, causing the slow leaks. The brake pads had not been replaced because they consider 4mm of pad remaining as good. 3mm-4mm is when they should be getting replaced, according to Napa and other reputable sources. I also needed to purchase new Rotors for the rear wheels, which also “passed” their inspection. These minimal passing inspections are quite concerning when you are transporting a wheelchair bound loved one.


I was going to re-post this review on their Facebook page, but they blocked me from posting to their page after I agreed to remove the negative review. This is a pretty poor business practice after 1st agreeing to cover my expenses for the Tires & Brakes, then changing their mind when I removed the review immediately.



1st review posted:



I like the vehicle, but the sales experience was less than stellar. The website does not list the type of conversion the van is, picked one out online after going to the factory to look at a few. The salesman was kind enough to meet us there on a Saturday to check them out. Got a good quote, only to find out it was not a full, but a half conversion, we looked at a full conversion. Picked out a different vehicle. Their website is terrible about accurate vehicle information!

Salesman told me new tires and brakes would be put on the van during their ”extensive” inspection by their mechanic. I am now finding out 4 months later that I will need new front and rear brakes and new tires as well. The tires are not new and most have plugs in them from previous damage, and the tread is much lower on 2 of them.

I was not told the vehicle would only come with a valet key, without a remote. Found that out after signing the papers and the single key was handed to me. Had to pay a dealer for a keyless remote, 2nd key, + programming.

A day after picking it up, the check engine light came on, it needed a new charcoal filter because it appeared to have been damaged during the conversion. Fortunately, Freedom took care of that repair.

Communication was slow with responses to questions as well. Overall a frustrating experience, but the vehicle is nice. I should not have taken the salesman’s word on things and had a 3rd party inspect things, it was all about telling me what I wanted to hear. Though I don’t know if that would have made a difference as it would have been inspected before the mechanic inspected it, and would probably still have ended up with the brakes and tires not being replaced. The salesman said the tires were dusty/dirty looking from sitting in the warehouse, but still told me they were new tires. And the brake drums weren’t clean looking because they did not need replaced, but told me the pads were replaced, they were not.

"Conversion Mini van 2013 Chrysler Town & Country w/EZ Lock"

Freedom motors is awesome! Mai McDonald was there to answer any of my questions day or night. ("Where's my van?"-- It's on the way! "Why is there an alarm going off?" Push the EZ Lock button.) I truly have to say he went above and beyond to find me the right van that would work for me. I am an owner of a 2013 Chrysler Town & Country conversion and I am an independent driver again! Thank you Mai @ Freedom Motors!!

"it was great dealing with Tom...He made…"

it was great dealing with Tom...He made it very easy.Me and my family are very happy with our Kia.....Thanks Thomas Panepinto

"The Van"

Had a great time picking out our new van, the salesman was one of the best. Even over the holidays he got it done for us I would definitely buy here again.. Thank you Freedom Motors

"My husband and I purchased a 2017 Dodge…"

My husband and I purchased a 2017 Dodge Caravan with side entry for his wheelchair. It was the best purchase we ever made. We did our research on the purchase of a wheelchair ready vehicle. Freedom Motors was the best company we found. They delivered the vehicle to our front door in pristine condition. The employees are the nicest people to work with while purchasing this vehicle (especially James Phillips). John and Pattie Keen from Delaware.

"We just used our van this morning for…"

We just used our van this morning for the first time. It was easier to use than we expected. Our experience with Freedom Motors was excellent. Our salesman Erik was extremely helpful and professional. I will recommend this company to anyone who needs a handicap vehicle.

"I have come to the conclusion that if…"

I have come to the conclusion that if you are in need of a modified vehicle, stay away from these guys. The staff is nothing more than a bunch of ill-prepared used car salesmen, with minimal knowledge of the needs of the people they profess to serve. I was sold a vehicle that is, in retrospect, unable to meet my needs (I am a tetraplegic), despite the salesman's best attempts to convince me otherwise. I was ripped off.
Contrary to company policy, no measurements were ever taken. I fell for the assurances of the salesman. My bad. The real problem has been trying to resolve the issues. This is where the "used car salesmen" shine. I am trying to get a different vehicle that is approximately the same price but with a slightly larger layout. It has become a numbers game, having nothing to do with meeting the needs of the handicapped consumer.
I will be chatting this situation up in (all) the various spinal cord injury forums, in more detail. In the meantime, stay away from Freedom Motors.

"Grace, Class, and Professionalism"

We spent several weeks researching handicap accessible vans from local and online sources. We received a call from Justin who listened to our needs and presented vehicle and restraint/tie-down system options. He leveraged his expertise to help us factor in other considerations. He researched and appropriated resources to find a van to meet our needs. He never leveraged high-pressure salesmanship but was foremostly concerned with finding a safe, low-mileage, and affordable vehicle for us. We did purchase a van from a local dealership and have no regrets. When I reached out to Justin to inform him, he was gracious and seemed genuinely happy we found what we needed. Justin's time and expertise was helpful to us and he deserves the recognition and props for going the extra mile.