"Substandard Subcold"

I bought a fridge for my campervan from Subcold and it failed two weeks after the 12 month guarantee expired despite only having five weeks of use on camping trips. I explained this to Subcold and they said there was nothing they could do as it was out of guarantee. When I persisted stating that the appliance obviously shouldn't fail with only five weeks use and that it was only just out of guarantee they offered to send me an upgraded overload part that might be causing the problem. I fitted this and the fridge still didn't work but Subcold weren't interested. They told me I'd have to pay a local engineer to repair it and they ignored any further emails asking for help. I have now worked on the fridge myself and found the thermostat to be faulty. I contacted Subcold again and asked if they could send a replacement thermostat bearing in mind the premature failing and was told that as the appliance is out of guarantee I need to pay £19.99 plus £5 postage for a thermostat. When I questioned on several occasions whether a working life of five weeks was acceptable they declined to commit to saying anything. My recommendation would be to avoid this company and use a reputable fridge manufacturer who actually shows some loyalty and responsibility to their customers rather than quoting and hiding behind expiry dates instead of looking at the customer's actual issue. Subcold can make any comment they like to justify themselves but whatever they say they have compounded an issue they could easily have sorted out and kept a satisfied customer. Instead of that they've done the opposite.

"The order did not reach me 46660"

The order did not reach me, although I received several letters stating that the order had been delivered. I ask you to conduct an investigation with the transport company to which you entrusted the delivery and return the money for the order to me or deliver the refrigerator that was paid for.

"Really super little mini fridge"

Really super little mini fridge - for design and quality it cannot be beaten. Ordering was easy and shipping was fast and free. Highly recommend!

"Stainless steel drinks fridge"

Ease of ordering
Speedy delivery
A well received piece of kit that looks good and works well. It met all criteria as marketed and we are delighted with this purchase.

"Delivery was on time"

Delivery was on time

"Prompt delivery and good delivery…"

Prompt delivery and good delivery service

"Quick delivery after ordering"

Quick delivery after ordering. Excellent looking wine cooler locks great as part of our dining room. Reasonably priced.
Very happy with this product.

"Fantastic"

Quick delivery, and fantastic product.
Much quieter than other fridges I've had in the past, and super cold.

"Really pleased with this wine fridge…"

Really pleased with this wine fridge and service was excellent.

"Well packaged"

Well packaged. Quick delivery. Just what I ordered