"Lovely flowers"

The flowers were a thank you for my mum so I didn't actually see them in person but they looked lovely from the photo she sent me. They were really easy to order and only took a couple of days to arrive. However there was no food enclosed and the delivery person just left them on the doorstep and didn't knock.

"Didn’t put card in to advise who…"

Didn’t put card in to advise who flowers from and delivered on wrong date , when I queried told hadn’t put in date etc . I had

"Late delivery and dead flowers"

Flowers arrived a day late with no reason or apology. This was rather disappointing as it missed the celebration they were for. Sadly, about half of the flowers were squashed/dead and could not be revived. A sad and poor experience : (

"these flowers are ordered for me for my…"

these flowers are ordered for me for my mum, my friend, and I told her that I was very impressed with the flowers and I like the colours. Thank you

"Easy to order. Great flowers"

Easy to order. Lovely options. Arrive well packaged. Look as good arranged as in the promotion picture.

"Wonderful flowers"

Wonderful flowers, promptly delivered, the only problem was that the recipient did not know who had sent them!

"Order processed quickly and delivered…"

Order processed quickly and delivered within 24hrs of ordering.

"It was not your fault that I did not…"

It was not your fault that I did not have a great experience.

I’m sure the flowers would have looked lovely if they were not old. The problem was DPP the delivery company, they delivered my flowers 2 to 3 days late and that was the time they stored it at the depot, not just how long it take to receive it. That meant that unfortunately when they arrived with my sister, her gift was a bit wilted. My experience of your customer service team was nice. TUP have a lot to desire. how long it take to receive it. That meant that unfortunately when they arrived with my sister, her gift was a bit wilted. My experience of your customer service team was nice. DUP leave a lot too be desired.

"Late delivery"

Order was not delivered on the date requested and this was only advised on the actual date the flowers should have been delivered, excuse was that the address was outside central London even though the delivery address has to be included when placing the order.

"Your customer service a lady called…"

Your customer service a lady called Salina was exceptionally good. Efficient and polite abd gut my complicated order sorted out after a glitch with the website. Can’t thank you enough and will be using you from now on.