"A mixed bag here..excuse the pun."

A mixed bag here..excuse the pun.
I will start with the bags themselves.
I purchased two versions of the Musette, one in waxed canvas, the other in waxed leather. Both black. In truth, the waxed canvas should have gone straight back. A good vegan option perhaps, but not for this money. I personally found it cheap looking, clammy and unwieldy in an easily creased way. I foolishly kept it, regretted it and subsequently ordered the waxed leather model.
This is another story. A magnificent one. The detail on both bags is first class, but the leather version is larger, heavier and the leather wonderfully thick, a class act. The contrasting strap is an elegant touch. Whereas the waxed canvas is not worth its price tag, this one is astonishingly good value.
Ten out of ten...
As regards customer service, the second bag was delayed with the free postal service and there was a tussle of sorts with an email communication in which I admit to being rather impatient and panicky regarding the whereabouts of the delayed order. As such, I can partially justify and ignore the manner of Mr. Thierry who suffered my complaints. I would however recommend that Bleu de Chauffe be more forthcoming with information on company policy, if requested, when things do go amiss.
So room for improvement as far as customer service is concerned.
Finally, there was the issue of installments through PayPal. On both occasions I ticked a box offering four installments but ended up paying in full. Why??
This definitely needs fixing.
So, mixed bag indeed but the fisherman's musette in waxed leather is a truly wonderful thing. Leather goods from this site are of an extremely high standard and the designs lovely. If you don't live in France, opt for the express option for shipping to avoid frustrating delays.

"Délais de livraison"

J'ai acheté il y a 6 jours un sac j'ai bien reçu la facture exetera et depuis aucune nouvelle j'ai envoyé deux mails hier et aujourd'hui j'essaie de les avoir au téléphone mais visiblement ils ont des horaires très très administratifs je ne sais pas si je serai déçu par le produit mais je suis extrêmement déçu par l'expérience client ce qui consiste à aller de la commande à la réception

"I really love their creations"

I really love their creations, it's pure art!

"Fantastic service…leather bag…"

Fantastic service…leather bag absolutely stunning!! 2 nd time I have bought from this company in France…products are amazing and the service is excellent…highly recommended!! Thankyouuu

"Un véritable bijou"

Un seul mot : MA GNI FIQUE !!!!!!
On porte du savoir faire, savoir être, du terroir, de la grande qualité, de la passion, du durable, du beau, du pratique....

"Excellent service !"

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks axel

"an ambivalent experience UPDATED"

EDIT:
So after I wrote them an email detailing the problems below, the owner(?) directly got in touch with me and they sent me a replacement which seems to be of better quality. We will see. So the service is not as bad as it seems but they do have quality control issues they need to tackle.

ORIGINAL REVIEW:
I bought a Zeppo Business Bag for 430 Euros and absolutely regret it. The quality is really poor and far from any craftsmanship. Some seams are odd and as another reviewer has already pointed out, the finishing is really rough. After two months, the seam at the zipper got loose and the zipper itself broke. Their customer service is almost nonexistent (you need to figure out how to directly contact the owner) and when you get a reply, it’s arrogant. I sent the product in at my own expenses and got it back real quick (I give them that) but still partly broke and hardly repaired. No excuse or any message, of course. All in all an immense disappointment. AVOID AT ALL COST

"Scam!!! Avoid!!!"

I ordered a bag from them and they said I would receive it in 14 days. It’s been 3 weeks and still haven’t received it. After following up with them through email, they only replied once and stopped replying when I said I didn’t receive any shipping tracking details. I asked for a refund if I don’t receive the bag and they didn’t reply. I paid almost $500 and haven’t received anything, I was basically scammed out of my money.

"Excellent service !"

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks, John, u.k

"Merci à Laure pour ce magnifique sac"

Merci à Laure pour ce magnifique sac !
Super qualité, il est génial :)