"Nate was amazing"

Nate was amazing! Very impressed with the Tech support I received in setting up a system that was installed in the new home I bought!!!

"Ank was unfortunately late due to a…"

Ank was unfortunately late due to a previous appointment that ran long. He did call and communicate the delay which was much appreciated. When Ank got here he promptly fixed my faulty camera and renamed and sensors that didn’t match our old home. Ank is a knowledgeable and efficient technician. Thanks Ank!

"very good experience on the phone troubleshooting prroblems with our cameras"

The technician was very patient & knowledgble

"Worst customer service ever"

Worst customer service ever. If you ever try to get out of your contract good luck. I canceled with brinks it was as simple as calling and asking to cancel. Fluent sent me through hoops, not telling how much I had left on my contract, how to cancel and needing a written letter in 2023 to cancel my contract.

"Awesome cutomer service."

Awesome cutomer service.
Very quick and easy. John was a pleasure to speak to.

"Patient on the Go"

Patient, informative, kind, helpful Laura

"Kurt was very friendly and knowledgable"

Kurt was very friendly and knowledgable. He helped us unlock my wife's account in a jiffy. Thx again Kurt.

"Had issues with our doorbell camera"

Had issues with our doorbell camera. Called the Fluent help line, issue was resolved in minutes, did not have to wait. Thx to Jae

"For first call through to install"

Developing the plan together worked well; then install was on time, professional, and what was planned.

Everything explained well and products easy to manage.

"This company is not well run"

This company is not well run. Each department is not very knowledgeable and they don’t communicate with each. I have also had 4 people say they would call me back and then never did. Then when I was able to get a hold of them again they would lie and say they did when I had no missed calls, and no messages and when I mentioned this they had no response. I even had them check my phone number every time. And when they can’t find an answer for you they will try to push you on to another department that also has no answers. Fluent should not be running a security company.