"Disrespectful customer service"

Disgusted with this shop. I bought a new bell clamp and lyre for my flugelhorn. The clamp arrived in a pre-opened bag, scratched and tarnished. I took photos and I complained but barely received an apology and was told it had probably been lying around for a while and that was why it was slightly tarnished. I’ve been told I’d have a full refund if I sent it back BUT I need the clamp for Sunday remembrance march, so cannot send it back. I only wanted a proper apology and a small compensation to feel that they understood. I just felt that I was never taken seriously and that it was trivial. I wasn’t treated with respect. Never going to them again.

"Quick despatch from time of order"

Quick despatch from time of order

"Available to download immediately"

Available to download immediately

"Quick delivery and good value"

Quick delivery and good value

"Faultless"

Nothing to complain about, unfortunately.

"fast efficient service"

fast efficient service

"Great products and service"

Great products and service. A personal friendly music shop. I have been a customer for many years.

"Excellent"

Excellent, faultless service.

"I rate Alan Gregory Music highly"

I rate Alan Gregory Music highly. They are very helpful, and have a good stock of items at good prices.

"Fast efficient service"

Fast efficient service