"Good service purchase arrived well…"

Good service purchase arrived well wrapped and on time great double bass bag

"Shameful service"

I bought an item that was supposedly in stock, I was charged immediately, and only one week later when I sent an e-mail asking what was the status of the order, I was told that actually they didn’t have the item and that they didn’t know when would they have it again. Then, I was offered two alternatives or a refund. I chose the refund, the lady told me that she had already sent my information to the responsible department and that I should get my money back up to seven working days, but that it should actually take one or two. It’s been twelve working days, I’ve sent them an e-mail already and didn’t get any response. If I hadn’t seen the other bad reviews I would think that this was a scam, after all it’s just lack of professionalism.

"I return to this company repeatedly as…"

I return to this company repeatedly as it is reliable and gives good value.

"Fast and efficient service"

Fast and efficient service. Thank you.

"Excellent service and a prompt delivery…"

Excellent service and a prompt delivery !!

"Good price delivered on time and as…"

Good price delivered on time and as advertised. Very pleased

"AVOID AVOID AVOID !"

AVOID, AVOID, AVOID !
I don't like giving negative reviews but this business does not seen to care about customer service or Consumer Contracts Legislation.
They advertises goods in stock when they don't have them and when you order online they immediately take payment from your credit card.
Then when your goods don’t arrive and you call to find out why they tell you the items aren't in stock and can't say when you will get them.
They don't provide a refund when you cancell the order within a few days and before any goods are shipped and when you chase the refund you are given pathetic excuses like “we have only 2 people that can process refunds and they are both away for 2 weeks”.
Eventually I had to raise a dispute with Visa as no refund was given by them.

"Numerous e mails and still no refund -AVOID"

Alan Gregory Music advertised on their website a “double ended trombone cleaner”. I received a single ended one. The picture on their website clearly showed two single ended cleaners side by side, I ought to have taken this up with trading standards. I returned the item and after numerous complaining e mails they eventually refunded part of the amount I paid. At my last contact with them 14 days ago I was told they would send the remainder of the refund immediately. I am still waiting. I have given up hope of ever recovering my money directly and will ask my card provider for a charge back. Unless you want to risk loosing money avoid this company they are not good people to do business with, and please advise your musician friends to do the same.

"Terrible"

Terrible. Website says items in stock, payment taken then told not in stock. Had to escalate a PayPal dispute to get a refund, never again.

"Top class service."

Had a Hiscox Euphonium case recommended to me but these are incredibly difficult to get. My case had fallen apart and I was travelling to a contest in under a week. From my initial contact, James from Alan Gregory had sourced one, got it into their shop and had it delivered in Northern Ireland within 4 working days. Absolutely first class service. James also stayed in contact with regular updates. Cannot praise this company highly enough.