"Gave this company an online order for a…"

Gave this company an online order for a product advertised as being in stock. The money was debited from my account the same day. I received an email from them on that same day informing me the product is not actually in stock. I asked for an immediate refund. Over two weeks later and despite emailing them several times, I am still waiting for my refund. I would suggest that unless you are happy for money to be removed from your account for indefinite periods you avoid this company like the plague

"Re previous review I am still waiting…"

Re previous review I am still waiting for the refund of the VAT on the item I returned despite being promised it on 25.2.19. Bad service seems to be endemic not an accident.

"Do not use this company"

I honestly don’t know how these people stay in business. Terrible service - took my money straight away but didn’t send the item (mouth piece for brass instrument) and ignored my follow up emails. This went on for over a week. Eventually, after a few more emails and me threatening to get PayPal involved, they agreed to a refund. The refund came through a further week later. Overall, a complete waste of my time.

"I am waiting for a BRAND tuba mouthpiece and booster"

I am waiting for a BRAND tuba mouthpiece and booster I ordered at the very end of December 2018. I realize things take time to ship; however, on two occasions I have e-mailed to inquire about when I can expect delivery. I have not received a response yet.

"avoid"

"Ready to ship today" means "we will ship 2 business days later and we will ship item that is not on the picture". They say that it is newer version, but I wanted the older. Btw, they are aware of that and, three weeks later, there is still wrong picture and description.

"Very poor service"

Thanks for your reply but still no credit from you for the £898.95 you have had of mine for nearly seven weeks. I am in despair. Please refund immediately

"Very good service"

Found the best price for a Yamaha Sax, and ordered it in the evening. The item was processed and despatched within a day, then delivered to London, the next day.
I spoke briefly to a guy at their HQ and he was very helpful.
I would definitely recommend Alan Gregory Music.

"Owe me money for something that I…"

Owe me money for something that I cancelled before they sent it out as it didn't match what they had on their website. Over a week and they still got my money. Have had to open a dispute on paypal. I should of read the reviews on here. Sounds like something they do a lot. And by some of the reviews on here they also sell fake stuff. Avoid this shop.

"Avoid it at all cost."

Avoid it at all cost.
Should have read these reviews before going there.

So...ordered an item, payed for it, no mail ou whatsoever explaining when will I receive the package, opened a claim in PayPal. After filing a claim I did get an answer offering me the same article but in other color, the one I ordered was out of stock.

Didn't accept and asked for a refund, still didn't get an answer...

Coming from shopping on Thomman and Musichouse, this is just too amateur and unreliable

"Never again!"

I ordered a Rovna Dark Soprano Sax Ligature, a Yanagisawa Metal Soprano Sax Mouthpiece and some Vandoren Mouthpiece Patches.
These were ordered on 8th May 2018. They have finally arrived today 18th May and are as ordered.

A couple of days after I ordered them I rang Alan Gregory's to ask why the goods had not been dispatched. They explained the mouthpiece was not in stock and they would now order one in. The website said the mouthpiece was in stock and ready to ship which was my only reason for placing the order! I followed the phone-call up with an e.mail to say that unless they could supply a delivery date I would wish to cancel the order (note they had already received my money and had not informed me there was a delay in supply). I did get an e.mail to say that the mouthpiece was on its way to them and a further e.mail saying the supplier had sent the wrong item but the correct one would follow immediately. Had I read the numerous poor customer ratings for this firm before, rather than after I placed the order I would certainly not have used them, and after my experience of them never will again.