"AVOID Using Wealthsimple until they fix their platform"

I don’t know even where to begin.

The desktop version of their trading app is broken. I understand that all quotes and info are 15 minutes delayed like in the mobile app. However, that is the tip of the iceberg in terms of how unintuitive the desktop version is, and straight-up buggy.

There are times where it won’t display how much money you have, how would I even know how much I can buy if that is the case? There are cases where it will show me stocks I've already sold. Sometimes the program straight up doesn’t allow you to buy or sell your stocks and throws error messages. How can ANYONE trade like this, and how is this a problem that exists for a program that handles other people’s money? I’ve never had this problem before with anything else.

I’ve lost money in trades before, but if I'm losing money on a trade, it should be because of me, and my decision. It shouldn't be decided by technical errors or bugs.

I’ve been calling for weeks about issues about the inability to trade some of my stocks. I’ve lost SO MUCH money because of this, and still, no one picks up the phone. What makes it worse is that after waiting long periods of time, I will get hung up. All I want is to speak to someone and get my money back.

I warn any ANY user right now if you use Wealthsimple. You run the risk of being unable to buy or sell your stocks, especially anything that is very active. I can’t speak for the mobile app, but the desktop version is a buggy mess, and from what I’m seeing, I’m not the only person that has been affected by this.

Wealthsimple if you are reading this. I really hope you guys get your act together because errors like these are costing a lot of your customers time and money. Also, get more CSRs, it seems to be echoed here, and everywhere else. How can we get help, if we cannot even reach you? How can we even trust you to help us, if we cannot reach you?!

"Brilliantly easy to use and track your…"

Brilliantly easy to use and track your investments. Customer support has always been great for me - always quick to respond and complete requests no problem. Returns are higher than the other solutions I've used to

"Crypto investors, STAY FAR FAR AWAY!"

Total garbage do NOT invest with these clowns they hold your funds for 2 weeks after depositing I had to get my bank to reverse the transfer and then WealthSimple sent me a email stating there would be a "sur charge" unless I re contacted my bank and them make the deposit.
Total schmucks also their platform only allows you to invest in BTC and ETH if you're interested in crypto.
STAY AWAY, far better platforms out there.

"Great"

I use their robo advisor and their trade app. Both work great. Has enabled me and my family to save and invest at our place. Looking forward to seeing how they grow their product.

"Customer Service is absolutely…"

Customer Service is absolutely terrible, ive been trying to get intouch with someone about canceling a deposit and now its already gone through.

"Very painful to get started"

Trying to work with them but their website and their mobile app and their lack of customer support has made it impossible to transfer funds. I am out before I ever got started.

"Excellent customer service!"

After a 7 minute wait on hold .Emily from Wealthsimple help desk was friendly, fast and efficient. She was very patient and as a result I was able to access my account again in only a couple of minutes. Cheers Emily!

"Fine, until you want to leave"

I have been a customer of Wealthsimple for 4 years. In June 2020, I made the decision to transfer my money to another institution. Despite numerous emails and calls, it is March 2021 and I *still* have not been able to transfer my account. That is despite multiple attempts to submit rollover paperwork -- including one time notarized and one time with a medallion signature from my bank. Wealthsimple does not respond to calls and every email response is the same -- they claim they never receive the paperwork despite confirmation it was received by UPS.

I would not trust this business.

"Extremely lacking CS"

Overall, wealthsimple seems fine, even though i have yet to see any gains - but thats to be expected and i know i wouldnt do much better on my own. That said, they NEED to hire some customer service staff. I've been trying to coordinate a deposit into a WS account for 2 months. And I just received notice that WS never even initiated the transfer yet. Now I am on hold and will be for so long and I know they will simply hang up on me. That seems really unacceptable.

"If you want to empty your bank account…"

If you want to empty your bank account then download this app