"Second terrific experience…"

This is my second terrific experience with Potteries Auctions, so am qualified to leave my review! Super auctions, well-managed, great items and the service afforded to me afterwards is superior!. The "after-auction" process works extremely well, more so being outside of the UK, the time and effort in assisting with my asks, shipping etc, unbelievably helpful Thanks Amy!) leading to a really pleasant, professional experience, Thank you. I highly recommend dealing with this excellent auction house..

"Fabulous auction house"

Fabulous auction house. I have both bought and sold from here. As far as valuations are concerned I highly recommend bringing your treasures and heirlooms along for appraisal. I have dealt in particular with Nathan (Senior Valuer) twice now and the knowledgeable but common sense, friendly approach should put any buyer or seller at ease. Great place.

"First time sellers at auction "

We were met at the door and shown to a table to spread our items , our valuer soon sorted things into interested and not interested items in a very friendly and courteous manner , and briefed us on the auction process.

"An Auction House you can trust 100%"

An Auction House you can trust 100%. All matters dealt to perfection. 👍👍👍👍👍👍👍

"Very Helpful Team"

We arrived on time for an appointment, and was Not kept waiting. We had a mixture of all sorts. They were polite and respectful even with the none valuables that we brought for them to value. A good knowledgeable team.
Would definitely recommend.

"Hiding the true condition"

This auction house listed a fine porcelain cup but omitted to mention it had a hairline crack and chip. On complaint, they said I should have commissioned a condition report. Most decent auction houses would mention and photo such issues. Not to do so, is in my opinion deceitful. For those who buy at auction a lot, it can be a very chore getting through to ask for condition reports and often they are not supplied. So i take this as short-hand for poor service, not least when you consider all the commission they charge to buyers and sellers. Disappointing to say the least.

"Unpleasant guy on the end of the phone."

won a couple of items. Nothing major , bulky or expensive. Didn't see the invoice attachment in the email. I called to pay and the guy I spoke to was downright, abrasive, unpleasant and rude. Asked for bank details to get it paid but he wanted to argue instead of just getting the job done. Bill was paid instantly when I hung up including postage. Not sure how he worked it out but the postage seemed excessive. Could have been sorted instantly with a bit of customer service and he would have kept a customer. Needless to say I've taken note and will not be using them again. Horrid attitude.

"I especially appreciate Potteries'…"

I especially appreciate Potteries' attention to timely and courteous communication; I always knew right where we stood. Also, their in-house shipping service is amazing - and fast. And, thank you for a wonderful object! (Naturally that's the best part!)

Ed

"Excellent service"

I have dealt with Potteries Auctions on several occasions and they have always been helpful and a pleasure to deal with. In my last transaction when contacted only three items before my lot I rang and asked where my telephone bid was, the member of staff apologised and went straight away into the auction room and successfully bid for me. The subsequent postage and packaging to my address was extremely professional and all arrived safe within 5 days. The staff could not be more helpful and I will certainly be dealing with them again in the future..

"My first buying at auction - painless!"

My first buying at auction. But saw some unusial plates I really wanted. I phoned before to find out how it works. I bid online (boy that auction is fast..!). Won them and then phoned to organise packing and payment. I'm totally impressed with the helpful and friendly staff and the technology that worked perfectly. They arrived superbly packed just now - Thank you to all!