"Timely Support at its best"

Being so new to business I really appreciated the prompt engagement by someone who showed patience and offered a step by step guide to resolving my issue. It allowed me to clear my head and move onto my next client with my full attention.Followup by the team member made me feel that there was someone who genuinely cared that been given supportive and helpful information

"GOD FORBID 🚫 YOU HAVE AN ISSUE"

I love this system for its ease, for me and my clients. BUT GOD FORBID 🚫 YOU HAVE AN ISSUE. They respond with either brush you off,no problem on their end. Or a system error front a different network. My clients aren't getting their appointment reminders. So this has cost me $hundreds of dollars. They won't address this issue! I've asked to speak to a manager.
NO RESPONSE !
I've been completely ignored 😡

"Excellent all around!"

Excellent. Answered all my questions. Professional and patient.

"Always so helpful"

Always so helpful. A great integrated software.

"Very poor off boarding. Appointments stuck in my diary FOREVER."

The system is good when using it but if you leave timely and leave recurring appointments in your diary, they stay in your diary, cannot be bulk deleted and they go on forever. It is impossible to delete appointments that go on forever so I will be deleting timely appointments from my diary for the rest of my life. I asked timely to reactivate my account to delete the appointments so it could be synced but they ignored me and tried to do it at their end, unfortunately it didn’t sync up. Timely support during the offboarding process has been terrible and as they have messed it up, they have tried to blame Google and send me to them to fix it. It may be a good system when it works but DO NOT leave recurring appointments in your diary when you leave to go to another CRM system.

"Technology is great when it works"

I know how frustrating it can be when technology does not work. I contacted Timely to advise I was not receiving my daily appointment report. I received a quick reply confirming the matter had been referred to their Tech team for further investigation. With our time differences it took 4 days to resolve and I had to resort to my paper diary. So glad it is back up and running. Many thanks.

"Fantastic support"

Fantastic support - always quick to reply and so friendly and helpful.

""Very quick to respond all I needed…"

"Very quick to respond all I needed help with was completed the next day amazing service" A simple straight forward system with amazing support all round!! Highly recommend.

"Great system!"

Have been using timely for a couple of years now. Amazing system. Their support team is like no other. Always responsive and very quick.
Hardly any technical issues - however when there is one they are quick to resolve.
Everyone is super friendly and helpful.
Great system all round, reporting, booking, ease of use. All rounder.

"Customer service as it should be."

Attentive, responsive and genuinely open to receiving feedback.