"Since obtaining the services of …"

Since obtaining the services of Identity Force, I have received many alerts and notifications. It is satisfying to see the monitoring service actively working to protect my identity.
I have spoken to Meredith a few times and found her to be very helpful explaining some of the services provided. She is also very calming as I familiarized myself with the alerts.

"When I asked Customer Service how was I …"

When I asked Customer Service how was I to register my wife for monitoring when she uses my eMail address for her eMail I was told your software stipulated she must have her own eMail address so make one for her. When I asked how she would be monitored I was told via her "fake" eMail ID. Doesn't sound right to me! As an aside, the initial contact was unable to use "please" when it"s use was advisable. New world!

"I am trusting Identify Force to help …"

I am trusting Identify Force to help ensure our family is safe from identity theft. I know that if something happens, they will be able to help immediately.

"The credit reports scores you lists on …"

The credit report scores you list on my dashboard are so far off my scores from the actual credit bureaus as to be absolutely useless. Example...my credit score directly from Experian is 841. But you list my Experian score as 758--an 83 point difference. What gives? Scores from the other two credit bureaus are nearly as far off. How can I rely on the accuracy of your service when you can't even list my credit scores as anywhere close to what they actually are?

"Please expand the maximum number of …"

Please expand the maximum number of credit cards to be monitored. A maximum of only 5 credit cards just don't cut it. Especially when people have multiple bank or credit union accounts, Corporate AMEX, personal AMEX, Health Savings Account Visa, and personal Visa/MasterCard/Discover accounts.

The credit score that you give participates is only from one Credit Reporting Company, TransUnion. Which is the most worthless of the three Credit Reporting Companies. Give us all three, and stop being cheap about it.

"Plan content"

Disappointed that there isn't a function in this plan that provides overall credit scores from the 3 major credit reporting companies that is accessible in my services. When I called customer service regarding this service I was advised that that feature was an additional $14.99 a month. that represents a 74% increase in price for one feature. I will probably research other companies.

"Called in for help twice and both times …"

Called in for help twice and both times it was like going into the Twilight Zone. Your people were unprepared for my questions and when I was finally able to ascertain level of service cancelled.

"i would like to pull a new credit …"

i would like to pull a new credit report frequently to review. Your service appears to only allow a few annually. This is not good.

"too hard to use web site"

too hard to use web site

"So far it has been very easy to use."

So far it has been very easy to use.