"Yes personalized customer service was …"

Yes personalized customer service was great ...
By Carl cooper

"I have been a member for about 2 hours"

I have been a member for about 2 hours. I signed up and couldn't get the verification to work for my credit reports. I have no problem verifying my credit reports w/ the credit bureau, but Identity Force rejected my verification. I've been on hold for 1 hour and 20 minutes trying to talk to someone. Very disappointed and frustrated.

"I am disappointed...I DON'T bank online …"

I am disappointed...I DON'T bank online but apparently I must sign up with all my banks online in order to get the alerts. I was under the impressive I could simply list my account numbers in the system to have this done.

"Your IdentifyForce posts are behind my …"

Your IdentifyForce posts are behind my bank posts.

"I am not getting daily alerts on my …"

I am not getting daily alerts on my credit cards. In fact they stopped being listed three days ago,

"I have emailed 2x and called 2x"

I have emailed 2x and called 3x. I have left my number for a call back and maintain my place in the air: however that was a week ago and still haven’t received a call back. Currently on hold for the third time which is going on 20 min (yes I know a higher call volume, but my place in que cannot he still waiting a week later). How am I to trust they will handle a problem if I can get a hold of them. At this point I’m going to cancel if I can ever get someone on the phone.

"I have been trying for days to get …"

I have been trying for days to get support to add accounts. The website isn't working property. I can't get any assistance. I have called and emailed. We are only in our first year and not happy with this. Never had poor service like this at Lifelock.

"as a new user I think your system …"

as a new user I think your system sucks!
way too hard to add additional credit card to monitor.

Not at all user friendly!

"I have accidentally inputted the wrong …"

I have accidentally inputted the wrong ss# and you have given me information about whoever that person is... and not myself. I can't change it on-line. I can't change it when I signed up and realized the mistake. I have to call. You charged me anyway, My wife did not complete her registration and you charged her anyway. For a company who is supposed to be protecting people - it seems your platform actually puts people at risk. The wrongly inputted social security number does not match my name in the slightest and yet I have this woman's info now.

"The Transaction Monitoring function …"

The Transaction Monitoring function keeps trying to load something in the right hand side of the screen, so I can't set my alerts on it for anything. Everything else on the site loaded quickly with no problems.