"It would improve the signup and account …"

It would improve the signup and account configuration is you added some mouse-over popups and hint messages on the entry screens. We had to reason out some of the formats that the entry screens would allow through quite a bit of trial and error. There were no error explanations to assist us, just an inability to proceed to the next step. For example your password entries on the account tracking allow pasting but reject the use of this without any explanation. This results in confusion why a valid tracking password is not recognized. A simple hint would resolve this.

Similarly the tracking account entries do not succeed if the financial institution has your account setup with two-factor authentication since there is not an opportunity to respond to the second validating code needed. We had to remove the two-factor authentication on our bans and credit unions to allow us to setup IdentityForce.

The use of CLOSE WINDOW to accept and submit entries is a bit confusing since this button is more commonly used to exit a window that accept an entry. Perhaps a SUBMIT or SAVE labelled button would be better combined with an alternative CANCEL button.

We like some of the features and the layout of some of the site. For example, the Services table is powerful and simple. It would be improved by the use of hints as mentioned above.

"They’ve done a great job of monitoring …"

They’ve done a great job of monitoring my private information!

"terribel"

not user friendly cant get my accounts added cant get any customer service, canceling

"Tori"

Tori: Patient beyond belief. Professional even though I must have sounded impatient to her. Very adept at moving through this system. Raise time for this woman.
Sandy

"Very Impressed with alerts"

Very Impressed with alerts. Had lifelock for years and they did NOTHING! Just wanted to let IdentityForce know that the phone numbers for experian and TransUnion are incorrect. TransUnion is 800 916 8800 and experian is 877 284 7942

"This company is a fraud"

This company is a fraud. They say they're looking for fraud but they don't do it it's just your identity they are not there to protect you or let you know or help you out if someone grabs your credit card or your data. Beware be very very aware. If you call customer service you're going to be on the phone for an hour and a callback to be hours after that if you leave your number.

"Positive experience"

Like many, I was extremely frustrated by the long wait for customer support due to the data breech of Equifax. However, after contacting the company via email, I received a call back promptly from a supervisor. She handled my concerns in a professional manner and made the extra effort to make sure I was happy.

"Expensive service little value"

Expensive service, very little value add over and above anything Credit Karla does for free including your credit scores. Get yourself some basic identity theft monitoring from someone else not looking to charge you $180 per year. Alo not possible to cancel online meaning a long hold with a rep.

"I have a Mac and just signed up for …"

I have a Mac and just signed up for your $199/yr service only to find out your software is incompatible with Mac's Safari. It's not 1999, so I expected far much better interoperability given the price point.

"Just signed up"

Just signed up. Found out some of their services not compatible with Apple iMac. Disappointing. Not acceptable.