"Many initial features did not work"

Many initial features did not work - Security question froze and had a hard time starting over - left a call with the help team that was never answered - now the activating the credit card activity does not work two days in a row and yet I have not yet received a call back from the Q and A desk. After reading the rave reviews of this organization, I am surprised at both the problems filling in the initial "blanks" to get started and the lack of a phone call return.

"The individual who worked with me to …"

The individual who worked with me to set this up was outstanding and had the patience of Job! She was professional, knowledgeable, courteous and all of the other positive adjectives you can think of! Identity Force is fortunate to have people of this caliber on their staff - and I will certainly recommend your company to others.

"Can't Cancel!"

Same problem as everyone else! I can't cancel my membership! Signed up under the free trial, but this is shady. I understand there's a breach, but if you don't have the customer support staff to be able to sufficiently support your product, you won't last as a business. I've emailed, called, been on hold, tried the call back option, and I've gotten nothing. This is a joke.

"You would receive 10 stars if the fraud …"

You would receive 10 stars if the fraud alert portion worked better. I have an existing fraud freeze for previous breaches and the current software doesn't allow a screen to communicate such. I realize this is a frantic time do to the global cyber security issues. Extremely helpful and professional with callback after Equifax breach.

"Big mistake!"

I am so sorry I signed up for this service. I had so much trouble with the website. It kept getting the names mixed up. Every time I tried to fix the registration info I got a new text with an authorization code. Every time I responded to the texts I got charged $199. I currently have $597 pending charges on my credit card. I can't get in touch with anyone at this company. I've left 2 messages, sent an email and held for hours. I've been on the phone with my credit card company and they say I have to wait until the charges get posted then I have to go through the dispute process. What a nightmare!!! If this company can't even do the registration process right I certainly don't want them handling my identity theft. Fingers crossed I get my money back.

"CANT CANCEL SERVICE!!!"

I have been trying to call since MONDAY!!!!! I have now been on hold for an accumulated total of over 4 hours. I have emailed TWICE. I have not been able to reach anyone nor has anyone replied to my emailS!!! I understand being busy but, as a professional and legitimate company, that is NOT an excuse. I am going to have to report my card stolen and report this company to the BBB in order to get them to cancel this service. How is that okay? I am going to leave this review on every possible review site to make sure people know what they are getting themselves into.

I had plans of signing back up after my financial crisis was over. Not anymore!!!!!

****UPDATE- STILL on hold!! 1 hour and 17 minutes added to that wait time.

Been holding now for 2 hours and 35 minutes! Just called my CC company and had them cancel my card. After 3 days of holding and emailing and not getting any response in return, I was left with no other options!!!!! Reporting to the BBB.

"I've been calling customer support for …"

I've been calling customer support for the past 24 hours. No on picks up phone. I even used the call back option. No one has called since yesterday.

"This is a scam"

I am ready to cancel my account because I cannot get through to speak with them. What good does it do to have the protection if you can't get through to talk to anyone? Seems like a scam to me, they take your money and that's the end of it.

"Why am I not able to change my password"

Why am I not able to change my password
Why is there nobody that answers the phone
Why did I not get a call back on my cell phone
Are all identity protection companies this bad with clients after money received

"good luck getting someone to speak to you."

started a 30 day trial and upon further review decided to cancel the service as it does not fit my needs -- customer service is only available 8-5 m-f --- I have bee trying for 4 days and sat on hold for nearly 30 minutes each time - 3 emails have received no response and my credit card was billed the first day of the 30 day trial (not supposed to until after the trial period). perhaps this is unusual due to the equifax breach but if you are considering this service, you might try calling to see if you can get anyone on the phone -- if you are counting on them to fix a problem, might be nice to think that if needed, someone would respond.

2 stars because its got a good looking easy to use site but I dont see the value if customer service is not responsive.