"The wait time to reach a live person is …"

The wait time to reach a live person is unreasonably long. I would like to manage my protection in a manner that is not so disruptive to my life. Currently, I receive notices daily which just adds to my stress. None of those notices warrant my attention. As an example, I received a notice that my cell phone was posted on usphonebook.com . I obviously do not want to receive solicitation calls but there was no remedy. Just a 'thought you'd like to know." Simple advice: If you don't have a solution, I don't want to know about the problem.

"Identity Force has a very high price …"

Identity Force has a very high price tag for very little communication with their customers. I would never renew this service again for the outrageous price of $199. I've received one notification. otherwise I am left to assume all is ok. This service is very overpriced for what they give in return on reassurance.

"The Smart SSN Tracker Alert Fiasco"

The Smart SSN Tracker Alert Fiasco was very disturbing. I tried calling when I got the email and text alerts and had a 200 minute wait. I couldn't wait so I called the next day and left a callback. No callback. Today I received an email explaining the alert was in error and an apology. This was two days after the problem! I should receive a free month's service for the angst you caused.
Stephen Capogna
Hendersonville, NC

"Late response to alerts, no search on your site, no information on your site to cancel my account."

Late response to alerts, no search on your site. I called member services at 4:30pm on 6/22/17 EST and opted for a call back and am still waiting (time is 8:22pm EST). No information on your site to cancel my account.

"I have a question about an alert I have …"

I have a question about an alert I have received and cannot talk to anyone. Message system said wait time would be 794 minutes! Left message to get a call back, but nothing.

"Unable to reach service"

I have been unable to get a call back from Identity Force. When I need help, especially with identity concerns, I don't want to wait 2 days or more for service.

"Lousy response service"

Lousy response service, long hold time at 1100 minutes + wait time , numerous calls but unable to get hold of any one , and no return call after leaving message.
not much help provided by customer staff on registration process .

"Seems like IdentityForce is very much …"

Seems like IdentityForce is very much understaff. Each call to customer service is extremely long wait and no call has been returned even I chose to have call return. Not happy at all with ur customer support when customer needed.

"Not user friendly"

Not user friendly, pain to work with, can't get ahold of them. I keep forgetting to cancel my subscription, because I honestly don't think it's helping me with anything. I used to have a great ID guard that alerted me if somebody was using my SSN to open a bank account or something. This only monitors existing items, which I already do on my own. Then when I got an SSN alert yesterday, saying my SSN had probably been compromised, I got a report that gave me no information (literally, just my SSN) and "If you have questions contact us at _" and it was blank. So I tried calling the 1-877 number and four times was immediately put into a "the number you have called is unavailable. Please leave a message." There is no way, that sounds more suspicious than the spam phone calls I get. Finally, I got through and the recording said that my estimated hold time was 56 minutes. It gave me the option to leave a callback number, which I did, and I did not receive a call back until about 7PM that night, approx. 5 hours later. I was busy, so I didn't pick up, so I never did resolve the issue. I'm not dealing with that again. For $13 a month I expect better service than that. Now I'm trying to cancel and can't figure out how to do that either!

"Poor Customer Service"

Unacceptable waiting time to talk to a representative. Still have not gotten a call-back.