"IdentityForce has room for …"

IdentityForce has room for improvements.
My review is based on web interface, notifications, and customer service. I have not, yet, needed any type of restoration for identity theft.
The web interface is cludgy and difficult to understand. I have used other services to check my credit reports and score and the steps to updating this information is very clear. IdentiyForce has many features, but while I see the features listed, there is no description given before clicking to activate them.
Today I received notification of an alert. When I called customer service I was told there was an 80 minute wait time. Of course the notification has me on edge and 80 minutes is just too long to wait.

"84 minutes is an unacceptable wait time …"

84 minutes is an unacceptable wait time on phone.

"I am surprised that you do not provide …"

I am surprised that you do not provide a secure email portal for communication. I do not see the point in having my questions be sent over a public email server which may be breached.

Thanks,

S. Nirou

"The sign up was very deceptive"

The sign up was very deceptive. I was able to add my spouse so it seemed as if the price for both of us was $200 a year but then when I entered the account it seemed as if his name had never been added and then it was updating the change to $400. Just be upfront with the cost so I can make an informed decision. I am planning on cancelling my account today.

"Couple of complications"

in downloading your software it screwed my computer up and had to have an IT person come out so I could use it the next day.

Couple times I called into customer support they confused me more than what I had called in for and tried to explain thing to me like I was a computer guru and I had no idea what they were explaining.

Now things seem to be ok and we will see out the next couple months go.

"Good website interface to set up …"

Good website interface to set up monitoring.

"I don't understand how to report that I …"

I don't understand how to report that I didn't make inquiries

"Cannot activate account because …"

Cannot activate account because impossible to activate text alerts even though I complete and save the mobile phone info. Only 90% activated. And help line only available during office hours. !

"Site seems to be protecting me fully"

Site seems to be protecting me fully. I do recall getting attempts from bad sites to hurt my system

"Bad service"

I have been trying to activate what were previously active services (phone, bank account, email monitoring) but system won't let me. Notwithstanding the fact that i can't determine how long my services have been inactive, I am paying for services that I am not getting. I've called Identity Force 3 times and have a ticket number for tech support but still no resolution. I am on the phone (on hold) with Identity Force right at this moment to get an update on what the problem is, and a solution. Absent resolution I will cancel my service before my next billing cycle.