"DO NOT BOOK WITH OVAGO"

DO NOT BOOK WITH OVAGO. I honestly believe this is just like a scammy website. The customer service is actually horrible. They will not help you with flight changes. They will not answer your emails or calls. Like honestly, the whole purpose of a travel agency is to make handling these little things easier, and they have made it so much harder. I cant get anyone to help me simply move a flight. Why is that so hard? I have spent 7 days calling people, emailing, and chatting to live chat agents. I just think it is worth it to book all your flights on your own.

Edit: even tho OVAGO sent this reply making it look like they will help me, even though I emailed them, they still never responded.

"Dustin did his job well."

Dustin was a pleasure to work with. I needed to line up a flight with a ticket I already had. It took some time, but he asked about details which were important. I appreciate his taking however much time he needed to get it right.

"Extremely smooth booking process"

Extremely smooth booking process. Found an excellent fare that provided non-stop flights at very little more than variations that were 6 to 8 hours longer. Very professional and quick.

"Nickel and Dime!"

This company will just continue to nickel and dime you. You think you're saving money, but by the end of it, you'll spend even more than had you just booked the flights yourself.

Nicole you talked only about travel insurance, you requested that i add travel insurance multiple times even though after the first time i said my travel credit card automatically gives me travel insurance coverage so i dont need to add it. It didn't stop you guys from persisting to ask me about adding it on multiple different calls. You had a rep ask if i wanted "premium seating" I said no and then he asked if i wanted to pick a particular seat. I said aisle would be preferred, but I didn't want to pay anymore as i already was asked to pay additional to even confirm the existing reservation and i was already upcharged ONCE buy your company. The guys said oh well i can book you an aisle seat, but it will cost x amount more. I said nope im good. After talking with your agent, i immediately call the airline the ticket is booked through, to confirm that the seat was at least booked, they said it was, and that i was already in an aisle seat, SOOOOOO your employee tried to upcharge me on something that was already given. You can present whatever argument you want to your services, but lets be honest here, you've been trying to nickel and dime me from the start and if it's actually stuff that i found necessary or i wanted to pay more for fine, but multiple requests when i said im good and trying to upcharge something that was already there, is ridiculous.

Edit : 3/30
Ok once again let me explain EXACTLY what happened, as you guys seem to not understand where you messed up and you put out some faux apology. Just admit you messed up and move on, i'd respect you all more for it. You guys called me and asked if i wanted to upgrade my seating to a premium seat. I declined. Your agent then asked if i had a preferred seat location, to which i told him aisle is preferred, but it doesn't matter and i'd rather not pay more to choose an aisle seat, to which they still tried to upcharge me on choosing an aisle seat. I said im good hung up and called the airline specifically, to which they told me i was already in the aisle. So your agent basically tried to upcharge me on something that was already given. Im not sure how much more i need to explain this to you guys as it just seems you're trying to save face in this review.

"Josie is very efficient and have great…"

Josie is very efficient and have great attitude and professions to assist me!

"Do NOT book with OVAGO"

Purchased flight with this company, they then rerouted my direct return to a 16 hour difference with no better options. Then outright gave me no options after ANOTHER itinerary change even though I was emailed with the option a week before my flight and had to last minute book before I could even confirm my refund because the trip was so close. Never have I ever had a experience like this and I would never ever recommend this flight agent ever again after all the stress and last minute purchases.

"Josie was very very helpful"

Josie was very very helpful. She was cognizant of my budget restraints and searched to find the right ticket to meet our needs. She listened. Thank you Josie!

"Positive experience with OVAGO"

Many thanks to Autumn and Rich.

I just had a very positive experience with OVAGO. I never heard of Ovago before. I chose Ovago because it had a much better customer rating than other agencies. I’m really happy with that decision. Autumn was very professional, efficient and friendly. She helped me with the booking process throughout. She was thorough and patient. The deal she found for us saved us hundreds dollars per person. After the flights were confirmed by the airline, Rich assisted me with the confirmation of ticket information. He was very helpful as well. I highly recommend Ovago for its excellent flight options and customer support.

"I wanted to take a moment to express my…"

I wanted to take a moment to express my gratitude for Dustin excellent service in helping me book my recent flight. Your professionalism, attention to detail, and willingness to answer all of my questions made the booking process seamless and stress-free.
Thank you again!

"Do not trust this company"

Do not trust this company. Buyer beware!!! It's been 4 days to make a simple change of flight date and still nothing.