"I asked for assistance with an order…"

I asked for assistance with an order and within minutes my request was responded to and resolved.

"Refunded purchase after unsatisfactory…"

Refunded purchase after unsatisfactory PDF from download.

"Above and Beyond"

My sister passed away, and soon after, an order arrived. Her order was refunded immediately, and Amy went above and beyond to assist me. I'm incredibly grateful for her help during this difficult time.

"Great selection of music and great…"

Great selection of music and great customer service!

"The service was prompt"

The service was prompt. It was easy to order what I needed.

"Fast response"

Fast response. Clarity. And a concern for my needs over their own company.

"Shady and Trickster"

One price that looks like a markdown is posted on the front page of a score (I found this on multiple pieces), until I see in my cart it's over a dollar more than advertised (false advertising). Items added to the cart now default to multiple copies (bad practices). There is absolutely no way to actually contact a Customer Representative (questionable practice).

"Satisfactory resolution."

Recently I purchased Mannheim Steamroller Christmas for flute. I was surprised and disappointed to discover it was an MP3 not a cd playalong. I am 79 years old and have no idea how to use this, nor do I want to buy new equipment. After several failed emails I resorted to contacting you thru a "review". Finally got an unhelpful email from Amy. I'm asking for your understanding and a refund. I will never use this music. I ordered new music from you and am eager to listen to the accompanying cd. thank you.

"Scam steal my money"

Scam steal my money

"I was not able to get my music"

I was not able to get my music. This website is not user friendly. I will not use it again.