"Just a heads up everyone"

Just a heads up everyone. Don’t order from saltwaterfish.com. I have ordered some fish from them and I got a dead leopard wrasse due to shipping delays. I asked them to refund me the amount so I can go ahead and order a bigger wrasse and a few more additional thing. So basically I just bought MORE from them. So far I’m a little over $400 in with this company. The bigger wrasse arrived COOKED. They shipped it with to many heat packs and this thing was just cooked. I told them I don’t want them to reissue a fish due to their DOA to just give me a full refund for this $166 fish I just paid to be cooked alive.
This company gave me $90 store credit and the rest cash refund…. I asked why? And they simply said cause of the store credit I was issued from the first one cause I wanted to buy MORE from them is now against their policy to issue me a full refund. DO NOT BUY from them. Simply put. I’m just taking a loss and never using them again and I’ll talk shit about them cause this isn’t right.

"The first shipment was delayed three…"

The first shipment was delayed three days and all fish arrive dead. I got a hold of the company and they sent new fish. However. All of the fish were anorexic and had disease. Within a day two of the three fish died. They sent another fish to replace one of the two and it arrived anorexic, and in worse shape than the first. Of course that fish died too. Over $500 worth of fish. I asked them to do something to replace the damages and they called me a liar and said they wouldn’t help me anymore.

"Buyer Beware"

I placed an order for (1) fish which I then needed to cancel due to circumstance. Within 1-hour of making the order I called them. No answer on 3 calls. So I emailed a cancellation request which was the replied to & confirmed cancelled.

After a week, I still hadn't received a refund & so I initiated a credit dispute through PayPal & notified the seller.

The folks @ saltwaterfish.com actively disregarded the inquiry from PayPal & now, after nearly 3 weeks, they still have not made a credit/refund to me.

"I ordered 4 cardinals and an elegance"

I ordered 4 cardinals and an elegance. They used pink peanuts and there was no cooling packs in the box. 2 of the small ones were dead and 2 of the medium ones did not survive after acclimating in a 4 year thriving 55 gallon tank. The biota group is way better! Go there! The elegance is not even the one that was in the picture!

"i ordered fish but I could not use…"

i ordered fish but I could not use the promotion code to get a 3-4 Naso Tang for $10 I called, a woman told me in order to get that promotion you need to buy more so it should be $250 .
just because of that 1 fish in promotion I spend $150 more and she said all good ,
yesterday I opened the package Naso tank is not there. i called she said hahaha we don't have it.
What's this is this a jock ? she said you want it? order more we will ship it with your new order.i messaged support they said no worries we will send it ,after few days I got the fish very sick and had ick not sure it will survive

"Free dead fish"

Free dead fish, thanks! I wish I would have seen these reviews before ordering. Place a $300 order to get a free flame angel which arrived DOA which they won't do anything about. The other fish are fine so I suspect they're just shipping dead fish as an enticement to order more. Bad business, go elsewhere!

"Free dead fish!!!"

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to , to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

"Bad Customer Service To The Maximum "

Setup a new aquarium then I ordered fish from saltwaterfish.com. Less than two days latter I cancel my order because my glass tank fell apart. They told me I can put my order on hold or I can choose getting a refund minus 20%. It was still two more days until it was due to be sent out. I wrote them and told them it was ridicules to charge me 20% since the order wasn't even packed. They wrote back and said its a restocking fee. What a lie, anybody who has placed a large order with them has had items not shipped because they were out of stock, but at the order time it was in stock therefor no items are being held, so no restocking fee should have been charged. I elect refund because in past when I had an expensive fish arrive DOA, magically when I place an order months latter no record could be found. I would avoid this place and if you get a fish DOA from them, demand a letter with your pending credit.

"Buyer beware"

Bought a Diamond Goby from them. Died in 9 days, 1 day after 8 day window. They would not budge.

"Don't buy from them"

Don't buy from them, you order one thing and they send another or incorrect size as a replacement. Just go and support your local store.