"Nothing to complain about"

Nothing to complain about

"Seamless experience from order to…"

Seamless experience from order to delivery. Didn’t take as long as stayed for delivery either which is a bonus. Equipment is top standard and am enjoying using my dumbbells purchased here. Would buy again!

"Excellent customer service"

Excellent customer service, very quick delivery, top quality equipment. Very honest and professional services.

"Highly recommend"

Highly recommend! Excellent service and best selection of gym equipment on the market! Very attentive to their customers needs. Delighted with their speed of delivery especially during this pandemic! Will order again! Thank you from a VERY happy customer

"Lifesavers"

These guys were the only place I could order a bench and weights. Shipment arrived slightly later than expected but I was kept up to date throughout stages of order and receipt of shipment. Thank you guys for all your support and big thanks to Richard for keeping me posted on my shipment. Would be purchasing more equipment from here in the future and would highly recommend.

"Ordered quite a lot of Dumbbells…"

Ordered quite a lot of Dumbbells recently....all of which I’ve received with no hassle. Top Customer service in these crazy times we’re in. Will order again when they have more stock. Well done guys 👍🏻

"Fantastic!"

I ended up cancelling a purchase due to a long lead time (which was down to the suppliers) but these guys kept me up to date every step of the way, contact and customer service was fantastic and had no issues refunding me when I got a little impatient with the lead time.

Thanks guys!

"Received my treadmill within 10 days …"

Received my treadmill within 10 days which i was very happy with in light of the current situation. Great treadmill and first class customer service. Would recommend.

"The worst customer experience I have ever had."

My last post was deleted so I am posting it again.

I do not normally leave reviews but in this instance I feel it is necessary to write one due to it being the worst customer experience I have ever had. Fitness Equipment NI appeared reputable and legit so I ordered gym equipment from them so I could carry on training during lockdown (I deliberately placed my order before the lockdown was announced when every gym equipment company had stock in). A summarised version of events is as follows:

• Before purchasing anything I contacted them to ensure they had sufficient stock for the items I wanted to buy. I was assured that there would be no issues as everything was ‘in stock and ready for immediate dispatch’.
• Based on this information I proceeded with the order and paid over £300 in shipping costs and a deposit for the finance. I received an automated email informing me that my order had been acknowledged and I would receive confirmation emails when the order had been processed and shipped.
• 3 days later, after chasing them up, I received confirmation that my order was now processing and given a lead time of 10 days.
• After no updates on my order and waiting nearly 2 weeks I chased up the order again. I was told at this point that they were waiting on stock arriving from their supplier and was given further assurance that my order was included in the shipment (so the equipment was not in stock and ready for immediate dispatch as promised).
• Finally on April 6, 17 days after I placed the order I got through to a member of staff on the phone. He informed me that they had messed up the order and I would not be receiving the goods (My order was not included in the shipment they had been waiting on from their supplier - presumably another lie).
• Following a phone discussion I was told that I would receive a phone call from their sales department the following day to issue a refund. Not surprisingly I never got a call. It took a further 3 days of chasing them up and getting Klarna (the finance company) to raise a dispute on my behalf to finally settle it.

I have now missed out on getting gym equipment as everywhere is sold out. My friends who ordered at the same time as me from other companies all have their kit now and can carry on their training regimes. I realise that demand is high for gym equipment at the moment but it is no excuse not to be transparent and communicate with your paying customers. If you had have done I might have been able to order it elsewhere. The worst part about it is that they have done nothing to rectify it, not even give a genuine apology. Avoid this company at all costs.

"Ordered a Tunturi leverage gym on the…"

Ordered a Tunturi leverage gym on the 8th and it got delivered on the 17th which is really good considering the delays so would highly recommend Fitness Equipment NI. Thanks 🙏🙂❤️