"Appalling Conveyancer"

Absolutely appalling solicitor, I cannot stress enough how much people need to avoid using MSB (certainly for conveyancing anyway, I can't speak for their other departments).

Whilst MSB were not appointed by us, we've just had the unfortunate experience of having them instructed for the purchase of another property in our chain - which after being at a standstill for months has now collapsed.

We thought at first they had just taken on too much work, as solicitors often do, because they were slow to respond to enquiries and even their own client struggled to get hold of them, but it soon became apparent they are disgracefully incompetent. Their client had raised verbal complaints on multiple occasions, and even after a formal complaint they proceeded to do nothing to give the case any greater attention. On occasions where they did engage with the various individuals chasing them; from all number of solicitors, estate agents and mortgage brokers, in addition to their own client, they would request information they had been sitting on for months or give excuses ranging from 'it's with compliance for final review' to the good old 'our systems are down'. There were even times where MSB would email individuals they knew no longer worked at their respective companies (it really did drag on for that long), proceeding to ignore the Out Of Office warnings they subsequently received – wasting yet more time.

I can only imagine they offer attractive pricing, but in the grand scheme of buying a home is saving £500/£1000 really worth the additional stress and hassle this solicitor will unquestionably cause? - and that is if completion is even achieved before the chain collapses.
If only they put as much effort into their day job - conveyancing - as they do marketing and being a 'great place to work', then maybe their statements and awards would carry some credibility.

"It's been more than 20 weeks now since…"

It's been more than 20 weeks now since I've instructed them for the conveyancing of a Buy to let flat and until now we are not near anywhere for the completion date. I think they act very slow and mis managing the case. I believe they are just after the profit and not the customer care. They are reluctant in answering emails and phone calls! I won't recommend this company.

"I entrusted MSB with my family law…"

I entrusted MSB with my family law case, only to be met with excessive fees and a lack of timely action. The case, which involved numerous false allegations and the removal of my child from the country, was mishandled and MSB did not protect my or my daughter's interest. Despite the significant costs, their lack of action resulted in an outcome that permanently separated me from my daughter. The firm did not advise on any further action after the negative outcome and even during legal proceedings did not discuss strategy. The UK family law system is broken and corrupt. I doubt it's possible to find a firm that does not prioritize profit over client well-being. You might be better off representing yourself in court (acting as a litigant in person). Also see google reviews. reviewsolicitors.co.uk is a scam that does not allow negative reviews.

"I had instructed MSB Solicitors to…"

I had instructed MSB Solicitors to represent me. MS B solicitors were very helpful, Very responsive and very detailed in their knowledge.

I would highly recommend MSV solicitors for all kinds of issues and would recommend Paul Gallagher if you have any criminal allegations made against you. Or all other issues.

Many thanks again , MSB Solicitors. Thank you for all your help

"I recently used MSB to purchase my…"

I recently used MSB to purchase my first BTL property, they were very informative and helped me along the way step by step, I was able to go to both Liverpool and Manchester offices to speed up my process and was met by very professional staff, and it was very easy to communicate with Jack and his team. Highly recommend.

"Mbs represent my son the support the mentally and they went above and beyond at what was a very difficult time Alison sharpies and the team went above and beyond for my son very thoughtful and profess"

Mbs represent my son the support they gave him was amazing they Alison sharpies and the team was amazing from start to finish they supported him mentally and got him threw a very difficult time thank you to all the team very professional

"AVOID!!!"

Absolutely shocking service. Have completely slowed down the process us. Our solicitors have been ready to complete for a while now, all of our contracts have been signed. Our buyers are using MSB and still have not received the contracts, instead they receive every excuse under the sun as to why they have not been sent yet. Our house sold nearly 5 months ago and they have slowed the whole process down, now we are at the end of the process, due to complete in 8 days time and they have told our buyers to extend their notice on their RENTED flat who already has new tenants waiting!! House moves are stressful enough, especially when you have unreliable solicitors dealing with your case.

"Absolutely appalling service will never…"

Absolutely appalling service will never ever use again ! People of Liverpool avoid like the plague and find an alternative conveyancing solicitors !
Lack of communications, don’t reply to emails list goes on and on !

"Absolutely amazed by the service of…"

Absolutely amazed by the service of Paul Gallagher. Went above and beyond - highly recommended

"Lack of progress and communication"

No progress has been made on my re-mortgaging for weeks. I had been told that MSB were waiting on responses from the ground rent and building management companies and subsequently found out they had not been contacted at all at that stage. I've asked multiple times for an explanation about what is holding up the process and been told via intermittent emails that they are still waiting on responses. I have requested contact details more than once so I can chase up the round rent and building management companies myself but this request has been ignored.

This whole process has still not been completed, more than two months on, and I have provided everything required immediately. It has cost me a huge amount in higher interest costs.