"Billige Qualität zu Wucherpreisen! Nie wieder!"

Im Juni 2019 habe ich einen Waschbeckenunterschrank gekauft. Der Unterschrank hat eine UVP von fast 1000 EUR. Nach 1,5 Jahren, wir befinden uns innerhalb der gesetzlichen Gewährleistung, lösen sich die weißen Seitenwände. Ausgelöst durch Spritzwasser! Dieser 35 cm kleine Unterschrank besteht aus billiger Pressplatte.

Der Gipfel der Unverschämtheit ist die Reaktion des Herstellers. Er lehnt einen kostenlosen Austausch der betroffenen Elemente allen Ernstes ab. Eine bodenlose Frechheit. Nie wieder!

"shoddy quality"

I bought three Duravit Architec toilets for our new house. The stainless steel hinges on two of the toilets went rusty immediately and on the third toilet after a couple of years. My builder replaced the first two but Duravit are refusing to replace the third set accusing me of using corrosive chemicals. The quality of the stainless steel is obviously poor which is shameful considering how much they cost. I would them just to send me replacement hinges as a goodwill gesture but they juts send aggressive emails "without prejudice".

"misfarvede toiletsæder"

Vi fik i foråret 2014 monteret 2 WC-er Model Happy D med wondergliss 22210900001 eller vvsnr: 613234010 med dertil hørende softclose sæder.
De blev opsat i år 2013-14.
Toiletkummerne er godt tilfredse med.
Desværre blev toiletsæderne efter relativt kort tids brug misfarvede med gule pletter.
De er umulige at få af ved almindelig rengøring. Sæderne ser konstant snavsede og dermed uhygiejniske ud. Det er både på under- og oversiden af sæderne og på undersiden af låget. Pinligt når man har gæster.
Jeg har klaget til jer over dette i 2 omgange. Begge gange dokumenteret med fotos. Sidste gang i februar 2020. Og begge gange er vores klage blevet blankt afvist. Jeg fik at vide, at det var der ikke noget at gøre ved. Og fik en rengøringsvejledning.
Jeg er 68 år. Vi er en husstand på 2 personer. Det forrige toilet havde vi i 31 år. Der var ingen problemer.
Vi er meget utilfredse og vil aldrig anbefale Duravit. Vi troede, vi havde købt et kvalitetsprodukt og synes, det er meget dårlig reklame for Duravit, som vi troede havde høje kvalitetskrav.

"we bought duravit sensowash 4 yr ago"

we bought duravit sensowash 4 yr ago. I wash promised a 5 yr warranty. In less then 2 years the seat electrics stated mal functioning. I did inform the sales team but of no help. by 4 years all the functions stopped. I was offered a claim form from the company after sales. after one week they refused to help. the reason given was the was a display model. The Sales man did not tell me. even the receipt did not show it,
Even display models carry a warranty similar to new one and it starts from the day of purchase
I am warning people to be aware of a bad product and very poor after sale service.

"Defekt toilet"

Duravit væghængt toilet krakelerede efter 15 års almindeligt brug.
Jeg ville forvente, at sanitet kan holde længere, men det synes producent ikke.
Råd: find andet mærke

"Købte en spejlhylde til mit bad"

Købte en spejlhylde til mit bad, skruer og rawlplug fulgte ikke med.
Ringer til kundeservice, som fluks sender et sæt. Stor tak til Tina.

"Don't buy Duravit sensowash!!"

Don't buy Duravit sensowash!!! This i very bad solution with no any possibility to descalcing like even cheap plain products on the market have. Duravit is not informing about it up front and no warranty is cover it and first when you discover to have problems (some people had already problems after just 3 months use) - then Duravit will tell you that it is your own fault that you didn't read manual about water hardness! It is to late to discover that since you buy and install by a plumber then it is to late to regred and return it. The result is that after a couple of months you wil need to exchange to new unit base with total cost close new price on sensowash. Very bad misleading information from Duravit, bad product, bad support. Other companys like Geberit had descalcing solution builded in for years - so even those other brands are more expensive to buy - it is much cheaper and safe to use for years in future....

"The quality of the Duravit products is poor"

We chose Duravit Durastyle for our new bathroom. Unfortunately. The quality of the products is poor, which was really disappointing.

1. The toilet came with a crack which came visible after a couple of days use. This part was smoothly replaced to a new one, but the impression together with the rest:

2. The design is difficult to keep clean.
- The corner shapes inside the toilet are too narrow, gets colored and are difficult to reach with a brush
- The toilet seat is difficult to remove and return into its position
- The surface treatment which should make it easy to clean is not really working even that we follow all care instructions. Especially this applies for the toilet.
- The outlet tube from the washbasin is dfficult to clean. It gets stuck between the basin and the water trap due to the design inside the tube

3. The surface appearance of the material degrades
- The material of the toilet seat turns permanently yellow by stains of urine and is not possible to make white again
- The large surface of the washbasin is not possible to make completely shiny as some water stains remains visible. And I have wiped this surface as frequently with only a damp cloth as recommended.

I mistook Duravit for a high quality product, due to price and PR. Don't do the same.

"Af flere omgange gik vores Duravit …"

Af flere omgange gik vores Duravit Starck toiletbræt i stykker (dæmpefunktionen). Vores VVS'er fiksede det første gang, men da jeg skrev til Duravit da det skete anden gang sendte de et helt nyt bræt. God stil! Håber det holder denne gang!

"I fortsættelse af andre anmeldelser af …"

I fortsættelse af andre anmeldelser af SensoWash her på TrusPilot kan jeg fortælle, at mine oplevelser er fuldstændig de samme. SensoWash fungerer ikke efter ca. 1 års anvendelse. Jeg har haft service fra Jysk Service Teknik (det eneste firma med service for SensoWash) to gange á kr. 1.650,00!!!!! Intet har hjulpet. Desuden har jeg kontaktet Duravit, Danmark flere gange uden at opnå nogen form for hjælp. Har fået installeret kalkknuser - pris: kr. 1.500. Har netop fået installeret en bidet-bruser, idet jeg har OPGIVET det "smarte" SensoWash-system - pris: ca. kr. 4.500. DER ER INGEN AUTORISERET HJÆLP OG VEJLEDNING AT HENTE!!!!!!!