"Ordered Travel system Babylo Panarama …"

Ordered Travel system Babylo Panarama absolutely loved the experience from ordering sales, query & delivery all smooth, with helpful friendly staff. I recommend this company highly
We originally choose the grey, this is a very popular choice and were informed it may not arrive in time as they were waiting on another delivery.
We decided to choose another colour(Almond) when it arrived in perfect condition within 2 days we fell in love . Fantastic company .

"I Oder a buggy set it’s been 1 week I…"

I Ordered a buggy set it’s been 1 week I haven’t received n update or and email ..this feels like a a scam tbh ..£500 gone ..I don’t recommend

"Ordered a child's quad bike nearly a…"

Ordered a child's quad bike nearly a month ago and still hasn't arrived
Emailed last week told me it should be sorted in couple days.
Over a week later still nothing so I emailed them again and never got no reply.
Very poor service definitely won't be ordering from this company again.

"Great all around"

Great products and prices, however, their customer service is what really stands this company out is their amazing customer service. They are always so quick to reply with really helpful answers!

"Extremely bad customer service "

Ordered a pram for my daughters birthday. When it arrived the material was damaged. I contacted customer service 3 times by email before I got a reply. My daughter’s birthday had already passed by the time I got an answer. Was told a courier would come the next day to collect the item…almost 1 week has passed no courier has arrived and no contact from Johnston prams. I requested a refund but I haven’t received one

"fantastic company…"

i have bought a lot jane products from johnston prams and i cannot recommend them enough, there products,service and aftersales are fantastic.i have had a couple of issues and they were dealt with and resolved straight away, i even got hold of a new jane crosswalk converse pram that was a older model that had a problem with the front wheels and the handle was broke, thinking that it probably have to be binned i contacted them not holding much hope as the pram was not originally from this company ,but he said yes he could and would mend it, handle good as new, changed front end and wheels of pushchair im over moon with the results, thank you so much

"Communication ok, product is not "

Whilst in warranty, the company were great. The Jane product however, is not.

Purchased the Jane Trider in September 2020. Have used it collectively (over two children) for probably 2 years max as we often used double pushchairs, strollers and carriers.

We always looked after the pram which is evident from the condition, but sadly the back wheels have consistently failed. Stuck in the housing on both sides (fixed once after only a year of use), constantly squeaked and now it’s no longer in warranty, I’ve come to sell the pram on, 3.5 years later and it’s worthless. When taking the housing apart (As suggested by the service department to save me paying to send it back) the entire thing is rusted and corroded. We have always cleaned and dried it thoroughly after use - we have also lubricated the wheels when they squeaked, but honestly I don’t know any of my friends with prams that need to regularly lubricate the wheels with specialist lubricant?!

I’m now having to sell it for parts.

I’ve had 5 different strollers and prams, all a lot older than the Jane Trider, none of which have failed like this.

The communication has been ok but that doesn’t help that I’ve lost over £1000 in less than 4 years.

If I had my time to come again I would avoid the brand entirely.

"Outstanding Customer Care"

I bought a Jané travel system 3 years ago from them, and every contact I have had with this company since has been really positive. They are very quick to respond to emails, and will do everything they can to help.
I can't recommend them highly enough.

"5 stars all round "

I can’t fault this company one bit. They have been so wonderful to deal with.
We bought a Jane group travel system with two car seat’s altogether birth to 18th and 18-6yrs and didn’t realise the older car seat had a fault on it u till we went to use it with our little one 2yrs later after the warranty had expired. I spoke to David and he was so helpful in assisting us in replacing the seat that was faulty. We are so appreciate. Honestly 5* service 5* products would use them again

"My parents purchased the Jane pram…"

My parents purchased the Jane pram bundle from Johnston prams & buggies last year as a gift to us. We recently discovered a problem with our car seat so I contacted Johnston prams yesterday morning, they came back to me instantly and helped resolve the problem straight away! We now have a new car seat shell being shipped to us within only just a couple of days as the first one was faulty after sending them a video of what the problem was. Everything was resolved in less than 24 hours. This is 5 star service! I just wish more companies were as easy to deal with. Thank you so much