"My experience with Arthur has been Great!.."

My experience with Arthur has been great!..
I would recommend to anyone.
If you need help, they do offer online training support, a colleague you can speak too.

Thank you : )

"Excellent service from Hamid Abusibah"

We have recently dealt with Hamid, he has been super helpful with helping us get set up on Arthur. His knowledge and expertise has been fantastic. Nothing is ever too much trouble.

"Subomi is really helpful"

Subomi is really helpful. He's master in his work. Much appreciated.

"Worst app"

Worst app

No customer service

No one to speak to only via chat

All advisers are unhelpful

I need download my chat between estate agent and myself I can’t app don’t let you print the chat

Badly designed need update this to allow tenant to print chats

Need get person to speak to why only chat they don’t reply for weeks

Very poor customer service

"Our experience with Arthur"

Our experience with Arthur has been all round a great one. We did have some issues with setting up however, once Nikoleta started managing our systems, the experience has been amazing. My only feedback is that Arthur's customer support agents need to provide better customer service on the chat function but, with the help of our relationship manager Nikoleta, we are able to sort out our issues with great customer service provided.

"I’ve worked in lettings long enough to…"

I’ve worked in lettings long enough to remember hand written rent books and moving to Arthur made me want to try them again as it would have been faster and more accurate! Trying to communicate with Arthur is extremely frustrating as they force you to use an online chat service which is next to useless, the time it took to get a basic question answered averaged about 40mins. One of the more satisfying parts of my job role is a weekly reconcile which before moving to Arthur was no problem and I could reconcile to a 1p, however the whole time I was using Arthur I was unable to reconcile to anywhere near the amount I was looking for and was often given figures that were £1,000’s of pounds out!. The Arthur system was very confusing, slow, and unreliable, glitch after glitch after glitch.
Please do not agree to trying this system if you want to remain sane.

"READ THIS REVIEW AND AVOID ARTHUR"

I run a reasonably sized property management company and have been for 18+ years, Arthur bought out the system we were using and we migrated to Arthur as a result in March 2022 and experienced 13 months of hell. All appeared professional and ok to begin with, but we soon found out that the system does not work as it should, Arthur had so many 'Glitches' 'Bugs' I had to keep a record of them in an A4 ring binder, I could wedge open my front door with it on a windy day there are that many!! Xero integration did not work all the time and produced errors on statements, we had to constantly check transactions and correct errors, Arthur staff were overrun and couldn't cope with the volume of technical issues they were experiencing. The whole point of a software system is to streamline your business, not crucify it! We are extremely thorough and checked transactions were correct, if you move to Arthur and look closely you will find transaction errors on statements etc. I guarantee it! The nail in the coffin was when I posted a rent in January 2023 of £350.00, the tenants rent owed was £750.00, the tenants statement updated correctly showing their arrears, however, the Arthur system posted the £400.00 arrears onto the landlord statement and was going to allow me to pay the landlord the £400.00 we hadnt even received!!!! AWFUL! If you don't check things your client account could end up losing money due to Arthurs 'glitches' 'bugs' You will spend hours and hours reporting glitches/bugs, you will be notified that they are experiencing 'global issues' on a regular basis, all of which impact the daily running of your business! If you want a relatively stress free life I would recommend you choose a reliable software provider, we moved away from Arthur after spending a lot of money with them, it was the best business decision we have ever made, the new system we moved to is professional, the onboarding process was exceptional, the system does what it is meant to do without 'glitches' and 'bugs', it made me truly appreciate how shocking Arthur was. Arthur updated their terms and conditions whilst we were still clients so that they cant be held responsible for any losses you suffer as a result of their system glitches etc, they also state that they can't guarantee the system will work!!! We had staff in tears, staff leave the job and staff stressed all due to Arthur. We spoke to other agents that were onboarded at the same time after they breached data protection and cc'd me into a list of all the other agencies onboarding at the same time, lots of them were experiencing the same issues and were totally fed up of the Arthur system. I am not normally a person to write reviews, I am doing this in the hope that this review will save someone a lot of time, money and stress. I haven't experienced any 'glitches' or 'bugs' AT ALL for the last 3 months since moving away from Arthur in April 2023. Good riddance!!

"At best frustrating. At worst terrible!"

Unfortunately despite our best efforts to remain with this system we eventually decided enough was enough. So many issues, untrustworthy reports and incorrect data caused us no end of problems. After just over 1 year we moved to another tried and tested system. It has been a revelation and proved to us how poor this system was. My staff now enjoy working again. I’m sorry but I can’t describe in detail just how bad this system was. Awful.

"Nigel was really helpful and was able…"

Nigel was really helpful and was able to look into my queries quickly and resolve them to avoid any further delay

"I've now know just how good Arthur is..."

We've been using Arthur for almost 2 years now and I had my first training session with Subomi last week. It was a great call where I learnt so much that I hadn't been doing correctly on Arthur and just how much functionality it has.

Having Arthur on board has definitely helped reduce workload and having to track spreadsheets of income, costs as well as ease of communication with tenants.