"Complete scam like everyone else said!"

Complete scam like everyone else said!! Canceled my order without warning weeks after I ordered the printer. Never gave me a reason.

"AVOID AT ALL COSTS"

We ordered a slit lamp 4 months ago and since their GOCARDLESS AFT site glitched while I was putting in the information, I ended up sending them a wire transfer. Got the slit lamp within a few weeks, broken in 10 pieces. Oh, and they ended up running my bank account for the AFT with the info I had already put in, PLUS accepted the wire transfer. So I paid double for a broken piece of equipment to the tune of about $7000. Since you can't call and speak to a real human at this company, I emailed them before the wire transfer to ensure they didn't run the additional AFT and a member from their company confirmed they'd look out for this. Now its 4 months later and I've been sending weekly emails trying to get an update on the status of the refund. They've confirmed they got BOTH payments and will send a check in the mail, yet I still have not received my refund and I don't think its coming. I'm not even asking for a full refund on the broken slit lamp as I've read on here once you send it back they keep the product and the money anyway. I just want what's reasonably fair and have them refund me for the double payment. They keep saying its getting escalated to the appropriate team member but then nothing happens. There's probably only a handful of people working at this scam masquerading as different names on their email replies. Avoid this company AT ALL COSTS. I don't know how anyone working there can sleep at night knowing what they're doing to honest businesses.

"Horrible company"

Horrible company. Absolute scum.
Do not buy anything from them.
I purchased a machine that did not work properly. The company approved my return and they received it, but never refunded my money. I wrote them multiple emails weekly for the last 3 months with no result. Their phone is fake too.

"This company STOLE my $32K trios…"

This company STOLE my $32K trios scanner. We told them we didn't want it repaired anymore, paid the service charge, and now they won't return my scanner!!
I've decided to get the police involved. Their felonious actions need to be dealt with. The people who run this company need to be imprisoned.

"Complete frauds working at this…"

Complete frauds working at this company. They scammed our business for a “repair” that cost us over a thousand dollars for a piezo machine that worked for barely a month. They now will not respond to emails or requests for a call back. I will be formally submitting a complaint to BBB so others will not be scammed.

"This vendor is a scam. DO NOT waste your time!"

This vendor is a scam.
We purchased a rotor for our lab two times and they keep making excuses and canceling order.
DO yourself a favor and work with a trusted supplier like, Labtain, New Life Scientific, Biolabtek, Lab World Group.
LabX is also good.

"I sent my miller spool gun in for…"

I sent my miller spool gun in for repair. 1st off they gave me a quote of $400 to fix to be paid with an ach. Now I can't talk with anyone on the phone. They say that they will send it back within 48 or 72 hrs *different times), but has been several months and still no spool gun back or refund. I am thinking that they sold my $1500 dollar investment. Since the review, they have sent a tracking number, but it's been nearly a week and the package has not been picked up from their facility.

"Scam"

On 8/2/23, we purchased a Pelton and Crane OCM Autoclave from ACME REVIVAL for $1245.96, which included a 2 year warranty. The machine arrived on 8/22/23, a week later than expected, worked one time and then would not heat. We contacted the company through online chat because, even though they advertise a customer support number, the only way to communicate with this compamy is through online chat. We were sent a shipping label to return for repair via UPS. We packed the autoclave in bubblewrap, placed it in a large box and then used a second box, which we broke down, to surround the original box for extra protection, taped the entire package closed with shipping tape and sent it out on 9/11/23. On 9/20/23 we received an email from this company stating the returned item did not qualify for their return policy because it had been damaged by the carrier en route and they were returning the autoclave to us. The only option they gave for us was to file a claim with UPS. ACME REVIVAL INC got to keep the 1245.96 we paid to them and then deny any further service, even though we paid for a two year extended warranty, on a machine which they sold to us even though it was a defective product. When trying to file a claim with UPS, we were told the claim had to come from ACME REVIVAL INC, as the return shipping label was under their name and account.
When we told them this information, their only response was to repeat the original message that the package was damaged, they weren't going to do anything about it, contact UPS. What a scam! Sell a defective product, claim it was damaged when the customer returns it for repair, blame the carrier, refuse to acknowledge what the carrier requires to file the claim, and then keep the money without any further action, regardless of paid warranty. A damaged package arriving to this company for repair is their lucky day! A more suspicious person might question who actually caused the damage. Stay away from this company.

"Acme Revival will not issue REFUNDS"

This company will not refund my money for a defective AED, even though I returned the defective AED the next day. They keep chatting that the refund is with their Escalation Team. It’s been months. Do not purchase their products for your own safety.

"Please Steer Clear of this Company"

As many others have stated. Please steer clear of this company. We sent them a machine that was having incremental issues. They returned a non-functioning machine. We have followed all of their terms of service, and they refuse to refund our payment. They will not accept my calls and have sent me on a circular email chain with AI bots for 3 months.