"Do not send your Drone to them"

Do not send your Drone to them. This company is just out to rip you off. I sent them my drone, it needed a frimware flash to calibrate the gimble. They wanted 4 hours labor and $342.00 in parts. For a DJI mini2 se. I asked them for a breakdown on the parts, they refused. They told me my $535.00 invoice was not negotiable. I had to pay $89.00 plus shipping to get my unrepaired drone back.

"Overall"

Overall, I had a positive experience. Six out of the seven that we sent in had the necessary repairs done. Although I don't often use the internet, their "Service Detail" was simple to understand and intuitive.

"They Destroyed my sensor not fixed it"

They Destroyed my sensor not fixed it. took them 2 months to finish a repair that was so badly done. they did not replace the cord on the sensor they fixed it with electric tape and it was coming off. I sent it back again and they sent it right back to me. Run away from this company.

"Anyone doing business with this corrupt…"

Anyone doing business with this corrupt organization should
contact the better business contact and register their complaint directly-it is the only way to stop this dishonest enterprise

Amanda M
Resolutions Consultant
Phone: (208) 493-2443

"dishonest"

they are dishonest-Stay away.Told me to send in my binoc. charged me more than they cost and didnt fix them.
They should be reported to better business.

"Acme did well to rebuild a circuit…"

Acme did well to rebuild a circuit board that shorted during a thunderstorm. Was within their time commitment and the assigned service advisor advised me every step of the way.

"I wish I had taken the time to review"

I wish I had taken the time to review them. Their phone number does not go anywhere. I contacted through email. Declined repair due to cost, but there was no Credit card option to pay the bench fee, only wanted a money transfer or hard check. I was told through email that there was not CC option. Still not able to get through my companies red tape to get a check, meanwhile the 'storage fees' are building up. I was contacted by a person to remind me of our past due fees and when I told them we were trying to get a check because they don't take CC's, I was told that they do take CC's and now suddenly there is a CC option. I have screen shots of the original options. I paid the bill but have not received a confirmation email and it's not showing paid when I return to the pay now section. I'm afraid to pay again because it looks like it's not paid, but I don't trust that I won't be double charged. Meanwhile, they can still charge more storage fees. Please, do not use this company. I'm going to get into a lot of trouble for going outside of our normal buyers to give this company a chance. Don't make the same mistake.

"Not trustworthy."

As many people have written, company is not trustworthy. I have filed a complaint with Colorado BBB and Colorado AG.
I hope other people will do the same.
Please post you do.
I can be reached at paullcnc on aol.

"One Star is too many"

One star is too many! Good luck getting a response on their "online only" model. DO NOT do business with this company, they are a sham. The final total of my invoice did not add up correctly, added $50 somewhere with no line item. They do not offer support, basically say look at the website, you're on your own. TERRIBLE COMPANY

"I wish that I had seen the reviews of this fraud of a company. "

I wish that I had seen the reviews before I sent my binoculars for repair. Now they are gone. I filing a police report but don't expect to get a result. It is hard to deal with a firm like this across the country.