"Violates Visa charge rules, cancelled order after three weeks"

Charged my credit card for an AED without shipping it, in violation of Visa's rules. Sent me a series of emails claiming my product was being prepared for shipment. Nearly three weeks later, days after it was supposed to arrive, I complained - so they cancelled my order. I see numerous similar complaints. Stay away from this company - cannot be trusted.

"I purchased two medical devices from…"

I purchased two medical devices from Acme Revival for a total of over $13,000. Both items were defective and when they were returned to the company, they never refunded my money and kept the equipment!!! I was sent an email saying they were having difficulty refunding me my money due to problems with their payment processor "Stripe". They said to try to get a refund from my credit card...the only problem is that I was told to do this after the time frame when the credit card could issue me a refund. So here I am...no equipment and $13,000 less money in my pocket.

"very bad experience with theis company…"

very bad experience with theis company they just cancel your order with even a notification until you call them and find out the order is cancelled for no reason! saty away SCAAAAM

"Avoid this ? CHINESE company"

Avoid this company unless they start being honest. We had a terrible experience after returning a benchtop centrifuge that broke down (while under their warranty). They gave us the run around for several months, then said that they returned our money to the original credit card (with no electronic reference information, just their word). Luckily our bank is pursuing this. Responses are empty of any information and sound like they are generated by Chatgpt. I dont think this company is located in the US. Their listed address comes up as blur on Google maps. I suspect that they are located in China. This would explain why they need several months to determine if they can repair an instrument. I think they should be honest about their situation, so that consumers can decide if they are worth the hassle. Drop the empty responses, you only make people very angry. If they were honest and gave realistic timelines for repair, they might survive as there is a need for reliable used equipment. And if they didn't refund our money but are scamming, I hope their business gets burned to the ground.

"WORST experience ever, STAY AWAY"

WORST experience ever, don't even try to purchase from them. I made an order for ~ $1100, and my credit card was charged the whole cost. After almost 3 weeks, I received an email from them saying that the order was canceled and the refund couldn't be processed successfully by their merchant. I was asked to dispute the transaction with my credit card issuer to have the refund. So, I didn't get the item, and I have spent more than one month for the issue to be resolved by my bank to get the stolen money back. STAY AWAY

"Autoclave nightmare"

I purchased a used Pelton Crane autoclave that was listed as a functional device. After paying for the device, it took them several weeks to deliver it, after multiple calls were made. Upon receiving the item, it DID NOT work. I had two different independent repair people confirm it. Acme did pay for the return, but told me they had to have their "team" evaluate the product defect. I still have not received a refund. They are "blaming" their credit processor and told me to file a complaint with my credit company. What crap!!!!~! DO NOT USE THIS COMPANY

"Since Trustpilot would not allow for my…"

Since Trustpilot would not allow for my honest review of Acme Revival, let me summarize my feelings about this company. They are the absolute worst. I would recommend that no one ever does business with them. They took my money and never delivered the product that was ordered. This happened more than once. Customer service was a joke and only served to inflame the situation. Steer clear of Acme Revival.

"They randomly cancelled my order with…"

They randomly cancelled my order with some vague response that "it did not meet FDA standards". I don't work for the FDA and at no point said this to them. I was not consulted prior to the cancellation (which, by the way, was two full weeks after the date they initially claimed they would deliver).

Very dissatisfied. Would highly discourage using this company.

"DO NOT USE ACME!"

DO NOT USE ACME!! I sent my sensor to this company for repair, they said I would receive a price estimate and would need to approve it before they began. They sent the estimate and began work before I gave my approval. They then sent the sensor back, but it was a completely different one than I sent. They assured me it was mine but I showed photo proof so they would believe me. They then sent back my sensor and what began as an internal issue had changed, as the whole outside was broken off into pieces. They claimed that this is how they received the sensor initially, but it was shipped in bubble wrap. Now the company is refusing to fix the problem they made. Their website says satisfaction guaranteed, but after my experience I know that is a COMPLETE LIE!!!!

"Bad dental compressor- company does not stand behind warranty.hind"

Purchased a dental compressor with a one year warranty on d 12/27/2021. One head was making a really bad noise when i received and it gave out after using for 5 months. Sent the motor back for repair in August with no repair being done although they said the part was ordered in early September. Chat with them today was informed case was closed. I have no motor for air compressor that I spent thousands for. I would never purchase from this company again.