"Purveyors of a rip-off postal pricing policy."

Purchased an EPS cylinder and keys back in 2015. All good then, but something has since changed.
Now as of 15/8/2022 they are no longer accepting new orders but “If you already have an existing LocksOnline EPS security cylinder suite (or a legacy Walters Group suite) and are looking to order additional keys, we are still able to offer this service to existing customers.”
So I enquired about 3 new replacement keys. Annoyingly their EPS coded key cutting is bespoke to them and not standard EVVA coding, so my hands are somewhat tied. £65 for 3 keys incl postage. Ouch!
I questioned the extortionate £9 postage for three small flat keys only to be told “these are our default prices”. Hmmm, so much for loyalty to a previous customer. To me it feels more like they are now profiteering from a captive customer base.
So, bottom line, buyers beware (although this comment is now irrelevant seeing as they seem to have ceased selling products, bar the replacment key cutting service)
I’d rather pay more now and buy a new cylinder / extra keys from a different supplier who supports EVVA EPS and so I wouldn’t be tied to a company with what I think is a very unfair postal pricing policy. Shame because back in 2015 I had no complaints, but I am now a disgruntled ex-customer.

"Never received my items"

Never received my items

"Very quick"

Very quick, good price.

"Items incomplete"

Items incomplete.
Poor service

"They have forgotten to send my order…"

They have forgotten to send my order despite I paid for next day delivery. When I contacted them they did not offer any money back. My order was delayed by 5 days.

"Great products, great service"

Great range of hard-to-find products (e.g. many different sizes of drawer bins, with or without lids and support frames). Delivery within 48 hours, products really well-packed. Can’t fault them and will use again.

"Waste of time and money it never came"

Nothing has been delivered. And no word from locksonlibe despite paying extra for freight delivery!

"Very helpful with delivery"

Very helpful with delivery. Products good quality

"Great item thank you"

Great item thank you

"Well recommended"

I am delighted to have found locksonline.com. I had been searching for specific cabinet parts and was happy to come across such a well-stocked site. Will definitely be using again!