"a suggestion of what to do when things go wrong"

Product is very good. Unfortunately Simply Paving created two identical orders. One was delivered on Friday and one on Monday. Unfortunately the driver did not alert me to the fact that he was delivering 1 tonne of bricks on three pallets (I was home each time).
Even more unfortunate is that the 2nd (repeat) delivery was placed in front of my garage door thus preventing me from being able to move my car.
In spite of an urgent phone call on Monday, collection was not made until Thursday! I did offer to purchase part of the 2nd order in an effort to minimise the company's loss. I did expect to be offered maybe a 2% discount in order to cover the difficulties I had experienced. My contact refused this suggestion, saying that they had lost a lot on the contract and business is business. Fortunately her manager got involved and said that I could have the parts free of charge.
We all make mistakes and it is how one deals with these errors that is important. One can make more bonus points by dealing with an error in a prompt and sympathetic manner.
Well done the manager

"Great all round product and service."

Great product at a great price with brilliant all round service. Thanks.

"Ordered 9 slabs"

Ordered 9 slabs, they delivered 1 extra, but 2 of the slabs had damaged corners.
Also the light grey colour is much lighter than on the photos.

"Excellent product delivered on time"

Excellent product delivered on time

"The product I bought was of poor…"

The product I bought was of poor quality. The corners and the edges of the brick were chipped and damaged!

"Good value for money"

Good service. Delivered on time and cheaper than anywhere else.

"Good solid slabs"

Good solid slabs, gives a great look to my new patio, would definitely recommend, well done all round

"On time and as ordered"

On time and as ordered. Driver was helpful with drop off

"Good experience"

Prompt delivery of slabs, as described, at a good price.

"excellant delivery"

excellant delivery