"Woodforest has always been good to me"

Woodforest has always been good to me. Love this bank!

"I've never had a problem with…"

I've never had a problem with woodforest, good bank. And they aren't constantly compromised like all the other ones.

"Horrible they charged me 60 dollars for…"

Horrible they charged me 60 dollars for being overdrafted twice even tho it was in the same day. No overdraft forgiveness it was an error but this bank despite my overdraft penalty is expensive and horrible customer service

"They screwed up and I’m suffering severely …"

I made a cash deposit on February 25,2023 approximately 2:25 pm and at 3pm I attempted to pay my auto insurance payment online . I kept getting an error message stating that something went wrong . So I then attempted to use the automated system phone system and it said your payment can’t be processed at this time. So at approximately 7:30 pm a deer struck my vehicle causing major damage to the vehicle! Apparently the bank experienced a system failure preventing posting /processing of account activity. That wasn’t resolved until February 27 2023. I have been attempting to get woodforest to repair my vehicle but they refused because they’re insisting that prove to them that I attempted to pay my insurance and it failed . Only because they know I can’t prove that because it’s there system that’s already malfunctioning then naturally I’m not going to be able to that but I can prove the time I made the cash deposit, the time of the accident, and the cost of repairs I had to make out of pocket etc… my vehicle has severe transmission damage and front end damage plus a whole lot more.
I’m a disabled woman with multiple disabilities that requires me to have a working vehicle at all times for doctors appointments in multiple locations throughout the state but do to the refusing to fix my vehicle which is in operable because of their refusal to repair the damages . I’m suffering physically ,emotionally, mentally and financially!

Never use this bank the customer service is horrible I would rate them -1 .
Janie Armstrong

"Terrible..this bank has been holding…"

Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account

"Good"

Awesome at check cash advance

"Very poor customer service"

Very poor customer service. Tellers have an attitude that they could care less if you close your account and take your business elsewhere. When I asked to speak to a manager, I was told there isn't one on site and would have them call me. After leaving my number a "market manager" called me and pretty much had the same attitude. She basically told me that her teller would never speak to me the way I reported. I am closing my account as soon as the branch opens this morning.

"Phenomenal Service"

I've been with this bank for some years now and are very happy with the service that I receive. Extremely friendly and professional service by this branch. I fully recommend coming here for your banking needs! I look forward to going to this branch once a week to handle all of my business and personal needs. All my drivers (all but one) have joined the Woodforest bank family. Ciji, Aieleia, and Alexis are all a pleasure to talk to while they are handling your transactions. Personally, I like the Woodforest bank service very much. Thanks....Mrs. Johnson

"If you want problems this is the bank for you!"

If you want problems, this is the bank for you! They refuse to fix their website, it's been months and I still cannot log in. Out of the blue it stopped working, I'm told I have to drive to a branch to change my password which is supposed to fix the problem of their website not sending out authenticator codes. You get a discover debit card, that not everyone accepts. To get the MC debit card you have to wait for a week or two, and maybe have to pay for it if you want to replace the crappy discover one, then they choose the pin number for you which cannot be changed. If you forget it, you have to pay for another card.

If you start a new job try to cash your check, you must deposit it, and then wait for 2 weeks for your money. They tell you a few days, it's 2 weeks every single time!!!

They do not accept Zelle, unless you get the MC, which again - you have to wait and pay for, and the pin issues.

I have been dealing with this joke of a bank for several years now. I have other accounts at other banks and never have these issues. I need to get the hell out of here. It is so frustrating.

This company is so far behind in technology it's laughable. What kind of bank operates like this in 2023???

No wonder they are in Walmart - they are cheap, generic versions of a bank.

"It’s a go to bank qarentee.."

My husband has woodforest and we luv it could be a bit better but other than that we luv this bank..