"Do not reply to e-mails"

I have sent 9 e-mail complaints to TimberTech UK since April 2021, and they have never replied. I have issues with my Decking which they installed at a cost of £17k, and they don't even bother to reply..

"Customer service was excellent at…"

Customer service was excellent at Greensquares. Emilio made my purchase so seamless and was professional and helpful at every stage.
Would thoroughly recommend.

"Brilliant product"

Brilliant product, Ruslan was great, very helpful and knowledgeable. Start to finish very efficient service thanks.

"I was new to the world of composite…"

I was new to the world of composite decking and wasn't sure how to proceed and where to begin.
From the first point of a contact, Greensquares helped not only choose the right product for me but assisted with efficient communication, multiple samples and excellent customer service. To be fair, delivery was delayed for 2 days as I've been advised 5 working days and it arrived in 7 which I still found extremely good as I've been quoted 4-5 weeks from other companies. Overall, very pleased with the product it looks amazing and their exceptional services. Definitely recommend!

"Thank you Ruslan!"

Got some decking for a small project at the end of the garden, love it. Would definitely recommend the company, Ruslan was great! Bought with their tiles too.

"Ordered decking Feb 2021"

Ordered decking Feb 2021. Delivery estimated start to mid April 2021. Actual delivery end of May 2021, 6 to 8 weeks late.

Quality of fixings the worst I have ever came across. Hidden clips screws were so poor we had to purchase alternatives. The screws for fascia boards also poor. Customer Services offer to remedy the issue is ridiculous. 6 hours lost to go and replace parts and they will refund 1 bag of screws despite the cost to buy 600 new screws and all the lost time. After spending nearly £2.5k and setting up a trade account I will not repurchase from thus company and advise all to DO THE SAME.

"The finished decking is perfect"

The finished decking is perfect. It looks perfect. It feels perfect. It’s perfect for us. Although there is an initial outlay financially it is worth it for the finish, the longevity, the low maintenance. A proper clean once a year, but even being able to spot clean it with a cloth means it is always looking brand new. It was easy to install with all the fixtures and fittings, and quick to put down. Narrower sections don’t look out of place and give a sleek finish. Moving furniture is easy, and it’s a joy to walk bare foot on knowing you’re not going to get splinters!

"Is TimberTech still trading? Now edited."

We have received samples as requested and have been trying to contact the company by phone and email for 10 days. We have tried every number we can find! Phone is always an answer machine and no one has responded to emails. Is this company still trading?

Further to this review, we were contacted directly by TimberTech. The guy who called us was very apologetic and extremely helpful. We have subsequently purchased from them and are very happy with the service received and the quality of the decking.

"Bought about 5k worth of decking from…"

Bought about 5k worth of decking from them , despite the decking having a precise measurement, they turned up with all slightly different length .We did complain but were given a poor response and nothing done. After a year we noticed some planks splitting at the end , we made a claim against the guarantee but they claimed the screws were less than the 19mm from the edge. They made this claim without a site visit. I sent them images with a tape measure showing the drill holes were almost exactly the required distances. We haven’t had any response from them. Composite decking is a great product but they don’t have great customer service and could not recommend them.
Thank you for your reply. Regarding the installation I cannot confirm if guide hole were predrilled , it would be interesting to know how you can make that claim without making a site visit . Or was it like the original excuse that they were drilled in the wrong place without checking . You haven’t yet explained why all the timbers were different lengths . However it is more concerning , rather than showing good customer service , you appear to want to make as many excuses not to help customers. I’m sure the product is reasonable but the guarantee is pointless and customer service shocking. All I can say, product fine, if not overpriced , customer service - shocking and guarantee not worth the paper it’s written on. Buyer beware!!

"I purchased some radiance railing in…"

I purchased some radiance railing in March, sadly due to Covid outbreak our plans for a new deck were delayed. On finally starting the project we realised the handrails were missing, I contacted Dimitar & he couldnt have been more helpful & within a copule of days our missing rails were delivered. They look fabulous, I highly recommend this company