"A few hiccups with order but nothing…"

A few hiccups with order but nothing major overall I'm very happy with TimberTech. Fantastic product my decking area looks spectacular. Highly recommend TimberTech products avoid cheap counterparts as they will likely warp and discolor. No such issues with Timbertech. Even lots of bird droppings on decking left no stains.

"What a frustrating company to deal…"

What a frustrating company to deal with, emails ignored and phonecalls a waste of time as no one taking ownership of the issue. "Warehouse is closed at the moment, we will get management to ring you back ASAP" seemed to be the standard response.... 3 months later after multiple emails and phonecalls, still no resolution.

This is a real pity because the products they are selling are of a really good quality and my decking is looking superb (after I had to source the additional parts myself).

I think you can safely order the decking boards from this company without too much trepidation, but I highly recommend if you are doing a project which requires railings, stairs, angles or anything even remotely complicated to choose a different supplier as from what I have experienced they have good knowledge of the boards, their base product, but come unstuck when trying to order or resolve an issue with the more uncommon stuff.

"Superb quality deck and looks…"

Superb quality deck and looks fantastic, please thank your team for all their efforts, we're absolutely thrilled with the end result.

Yes I would most certainly recommend your service and products to friends and family, without hesitation!

"Professional and knowledgeable suppliers of a quality product."

Professional and knowledgeable office personnel were efficient and the porcelain outdoor non slip tiles are just great . I shall not go back to natural stone as the treatment they require makes their installation more expensive than the porcelain .Price compared favorably with other suppliers,

"The worst company I've ever dealt with."

The worst company I've ever dealt with.
Delayed all responses, agreed an exchange with agreed return costs to retract it, then hike the prices up by 400% then two weeks later to say your return period ran out.
From start to finish shocking.
The chased us so hard for the purchase, that they were emailing 2200 at night, on doing so we misplaced the order from a customers late change therefore we tried to persuade the customer to keep it, on back on fourth emails with this shocking company they played us on purpose to delay our return period.
Stay well clear.

"Returning customer"

Moved house, so I became a returning customer by buying again from TimberTech. Just shows how much I trust the brand. Thanks to Fraser for helping me out!

"Great service and great product."

Great service and great product.

"Exceptional customer service & quality product"

Exceptional customer service from Fraser & Ruth.
The products are excellent, the sales team are even better.
Highly recommended.